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  • Customers like
    • Key pad4
    • Nothing to recommend2
    • System2
  • Customers don't like
    • Cancellation policy19
    • Billing practices12
    • Poor attitude10

  • 2 days ago
  • Home Security
  • Lubbock, Texas
  • 3
  • 3
  • 21
  • REVIEW RATING 4/5

We had 1 system in a house that we were selling, talked to MONITRONICS, explained what was in progress, needed a system for another house in a different city in the same state. Told no problem, will move the account to the new one if the house sales and the new owners do not want the system. Told on the phone when we cancelled by MONITRONICS no problem, will move the contract. 5 days later cannot... Read more

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  • 2 days ago
  • Home Security
  • Wrenshall, Minnesota
  • Security Alarm System
  • 1
  • 1
  • 6
  • REVIEW RATING 3/5

The salesman assured my 86 year old Mother that she was not signing a contract and she could cancel at any time. We called and wrote the company to cancel after 3 false alarms. She kept receiving bills! Put a stop on her payments and was charged for late fees! Only after trying to cancel did she receive something in the mail saying she signed a 60 month contract! In order to cancel the contract... Read more

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  • Jul 27
  • Home Security
  • San Francisco, California
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

I hate monitronics!!! I have had the worst experience when it comes to dealing with them! I lost my home over 3 years ago and still got harrassing phone calls to pay them off. I only had their system for 3 months! & have spent over $1000 paying them off, its been over 3 tears now and they are still harrassing me, i ve tried canceling yhis sccoung multiple times but its always a machine. This... Read more

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  • Jul 21
  • Home Security
  • Los Angeles, California
  • Monitronics Cancellation Policy
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

This company does not follow there own contracts they lie they came to my house to install there device a month after first of all. Second I called them the same week I did not want there service and they should have cancel this service in which they did not. When finally they came there technicians did not know why it was not working it took them 3 techs to come out installed it 1 month or more... Read more

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  • Jul 19
  • Home Security
  • Spring, Texas
  • Monitronics Cancellation Policy
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

Monotronics sucks. They closed their local office and never told me. I called to cancel and was told I had to send the request to an out of state office. I did. They say it never arrived. Read the reviews and you will see how difficult it is to stop having the payment come out of your account. My next step was to cancel my credit card and I did. Now Monotronics harasses me on the phone. My next... Read more

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  • Jul 16
  • Home Security
  • Fresno, California
  • Monitronics Alarm Monitoring
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

It said it was a medical reason, I called all the numbers I was given and No One returned my calls so I finally had to shut it off. My daughter finally got in contact with Tim the owner of the company and he now says he is just the installer. He was suppose to be here Saturday, he did not show up said he had a emergency. Then he was suppose to be here at 8 again he did not show up. he called... Read more

Was this review helpful? 0 0

I received my panic button and now i cannot view my image on cell. Phone at all my phone black whenever I press the icon on the alarm.com button. I am getting no video at all. Please help me. Add comment

  • Jul 11
  • Home Security
  • Lakewood, Colorado
  • Monitronics 36-Month Contract
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

I was pushed into purchasing a 3 yr contract with MOnitronics by a very pushy salesman on 6-4-2012. I spokke with your customer service on 4-30-2015 and mailed a letter to the company to end my contract on 6-5-2015. A payment was withdrawn from my checking account on 6-10-2015 for $53.99 and was told by customer service that you bill in arrears. On July 10, 2015 another payment of $53.99 was... Read more

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  • Jul 08
  • Home Security
  • Kansas City, Missouri
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

Our experience with Monitronics has been horrible from the start. SO regret switching from ADT. Read more

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  • Jul 06
  • Home Security
  • Union City, California
  • Monitronics Cancellation Policy
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

Monitronics is a joke. Customer sevice is horrible after trying to cancel service and finally getting it canceled after almost a year, I still get harassing calls 5 times a day. When contacting them to get it resolved they tell me i dont have an account and they will take my number off their list, its been 2 years now! Save yourself the headache never use this company! Read more

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