1.4
  • Cancellation policy2 votes
  • Billing practices1 votes
  • The poor attitude1 votes
Is this your company?
Please check our
business solutions

  • 2 days ago
  • Home Security
  • Spokane, Washington
  • Service Cancellation
  • 12
  • REVIEW RATING 4/5

This should be against the law!! They put you into a contract saying you have to pay 50.99 a month for 5 years and won't let you out of it without paying for the full contract!!! This company doesnt realize or care what financial hardships they put people thru! If you move they will move your system for "free" but then they add another year onto your contract! So really it's not free! They are a... Read more

Was this review helpful? 0 0

Harassing phone calls...refusal to allow me to cancel service...bare faced lying to me on terms Add comment

  • Dec 13
  • Home Security
  • Oak Forest, Illinois
  • Security System
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

We received a phone call two days ago in which a salesman convinced my husband, who was taking care of our two sick children and distracted, that it would be a good idea to get a security system installed. He called the day before to confirm while my husband was still caring for sick children and wanted to get him off the phone. By the time I knew about it, it was the day someone was coming and... Read more

Was this review helpful? 0 0

  • Nov 19
  • Home Security
  • Elizabethtown, Kentucky
  • Service Termination
  • 1
  • 1
  • 117
  • REVIEW RATING 4/5

I have been with Monotronics for 8 years. I originally called to suspend my service during remodeling. Somehow they started calling us to collect the (not due) monthly service. I have spent hours on hold trying to get my service straightened out. The automated calling system harassed us to the point I just gave up and decided to cancel. My payment record was Spotless with them until this... Read more

Was this review helpful? 2 0

  • Nov 16
  • Home Security
  • Lents, Oregon
  • Security System
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

I moved and wanted to have the system installed at my new address and after several phone calls and many HOURS on the phone or waiting for a service guy to remove the system from the old address I finally gave up. I'm still paying $39.99 a month for nothing. Thay told me in was out of the contract but they continued to take the money out of bank account. I closed my bank account so they couldn't... Read more

Was this review helpful? 0 0

  • Nov 11
  • Home Security
  • Redmond, Oregon
  • Security Sensor
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

Horrible customer service two of my sensors weren't working the tech came out and couldn't fix them so he just removed them. I now only have one sensor that works and the company refused to cancel my service! I will tell all my friends and everyone I come in contact with how horrible the service is. Believe me when my contract is up in July it will be cancelled. Shouldn't have to pay a monitoring... Read more

Was this review helpful? 0 0

  • Nov 10
  • Home Security
  • Hawthorne, California
  • Service Cancellation
  • 1
  • 1
  • 83
  • REVIEW RATING 5/5

I signed up for Monitronics. Sold property, no longer able to use services. Told by rep my service was cancelled. Still getting bills & threats. I signed up for Monitronics security monitoring services. At the time, the sales rep said we could cancel at anytime as we had plans to sell our property in the next 2 years (3 years contract). Sold property in June 2014. Contacted Monitronics... Read more

Was this review helpful? 0 1

  • Oct 30
  • Home Security
  • Home Alarm
  • 2
  • 2
  • 116
  • REVIEW RATING 4/5

After more than 20 years as security Network client, Monitronics took over our account. Wanting to cancel my land line, I tried repeatedly to get them to come out and install a cell transmitter as well as upgrade out system. I never got a call back and never was able to talk to a rep. As a result, I went with AT&T. Now I have called to cancel Monitronics and they have given me a hard... Read more

Was this review helpful? 0 0

  • Oct 26
  • Home Security
  • South Bend, Indiana
  • Secuity Alarm System
  • 1
  • 1
  • 183
  • REVIEW RATING 5/5

Back in 2011, a person came to my door saying they were there to upgrade my system--I was with ADT. As he was telling me about the upgrade he nonchalantly said he was with a competitor , Security Services-- AKA Monitronics. I was told he could give me a better rate than ADT. Let it be known I was happy with ADT and my bill was $90. every 3 months.. He said his system was wireless and had a... Read more

Was this review helpful? 3 0

  • Oct 20
  • Home Security
  • Contract Agreements
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

I am pissed off as well, I was on my way to the hospital and the salesman pressured me to get the security system. and when I asked the salesman about the contract he told me it was for 15 months, it was 54 months and after calling I asked about the range for my call button, they couldn't give me an answer. Read more

Was this review helpful? 1 0

More results for "monitronics"

 
×
You are reading about Monitronics.
Filing a new complaint about
×