Monitronics Complaints and Reviews

Had an experience with Monitronics?   Submit review ›
Monitronics
Main address: ATTN: Customer Service 75381-4530 Dallas TX
1-800-447-9239, ,
  • 184 complaints
  • $92.9K claimed losses
  • $505 average
Had an experience with Monitronics?
Submit review › Submit review ›

  • 5 hours ago
  • Home Security
  • Home Alarm
  • 3

After more than 20 years as security Network client, Monitronics took over our account. Wanting to cancel my land line, I tried repeatedly to get them to come out and install a cell transmitter as well as upgrade out system. I never got a call back and never was able to talk to a rep. As a result, I went with AT&T. Now I have called to cancel Monitronics and they have given me a hard... Read more

Was this review helpful? 0 0

     

  • Oct 26
  • Home Security
  • South Bend, Indiana
  • Secuity Alarm System
  • 56

Back in 2011, a person came to my door saying they were there to upgrade my system--I was with ADT. As he was telling me about the upgrade he nonchalantly said he was with a competitor , Security Services-- AKA Monitronics. I was told he could give me a better rate than ADT. Let it be known I was happy with ADT and my bill was $90. every 3 months.. He said his system was wireless and had a... Read more

Was this review helpful? 2 0

     

  • Oct 20
  • Home Security
  • Contract Agreements
  • 1
  • 1
  • 18

I am pissed off as well, I was on my way to the hospital and the salesman pressured me to get the security system. and when I asked the salesman about the contract he told me it was for 15 months, it was 54 months and after calling I asked about the range for my call button, they couldn't give me an answer. Read more

Was this review helpful? 1 0

     

  • Oct 17
  • Home Security
  • Alarm System Upgrade
  • 1
  • 1
  • 42

They came to my house back in April 2013. They said updated to my security. They failed to ask me if this was my house as i was only renting. They got us back in April while we was moivng in to the house and we just happen to say yes. To In July we tried to cancel but they guy that answer the phone was so disrespectible. I had to go through many different person and still never got an... Read more

Was this review helpful? 1 0

     

  • Oct 15
  • Home Security
  • Chicago Heights, Illinois
  • Cameras Installation
  • 3
  • 3
  • 50

I have been trying to get a simple problem resolved with Monitronics Video Surveillance and no one has called me . They send a tech. To install the equipment. After I said good morning he responded as well. He got upset because I asked to see his ID. To confirm he do work for Monitronics, he replied you can't see the hat .? The Truck saids Monitronics. He said a loud if is going to be like this... Read more

Was this review helpful? 0 0

     

  • Sep 22
  • Home Security
  • Bellevue, Washington
  • Poor Service
  • 1
  • 1
  • 91

In Hawaii, they send kids around to sign up customers. We got a 3 year plan, $40/month. They have no offices here, so they contract local alarm installers. The first week one of our sensors failed, their phone staff said let us know if ithappens again. It did, the next day, and they promised a repair. 2 weeks later, after many calls, with no alarm system, another outfit came and replaced the... Read more

Was this review helpful? 2 0

     

  • Sep 17
  • Home Security
  • Saint Louis, Missouri
  • Alarm Security Service
  • 2
  • 2
  • 123

I have been trying to cancel monitronics for 4 years!!!!! I signed up when I lived in the city for a house I was renting. that was in 2008! the guy that signed up said it was a month to month contract. I called when we left that house in 2010, they told me I had a 5 year contract and I had to pay them some $3,800!!! I tried and tried, they would not stop charging me. I have called and asked to... Read more

Was this review helpful? 2 0

     

  • Sep 11
  • Home Security
  • Lennox, California
  • Account Cancellation
  • 1
  • 1
  • 113

I have tried canceling my account for several months now, to no avail. I unplugged the whole system from the power supply, monitronics didnt seem to notice, or didnt care. I figured they would call me to figure out why the system isnt working, they havent, since home security should be their main priority! I am still getting billed, for a system that is unplugged not being used! They do however... Read more

Was this review helpful? 2 0

     

  • Sep 03
  • Home Security
  • Walnut Creek, California
  • Alarm
  • 1
  • 1
  • 69

Stayed in phone cue forever. Totally understaffed and unprepared. Security business should not be!! You can't get a person even when your alarm is going off! They never followed through with local law enforcement to resolve issue. After waiting entirely too long to talk to someone on a second call, I learned they had not pursued anything regarding my alarm going off while I was out of town. They... Read more

Was this review helpful? 1 0

     

  • Aug 25
  • Home Security
  • Security System Monitoring
  • 1
  • 1
  • 122

I have had nothing but a headache with the SYSTEMS Monitronics has installed in my home. None of them have worked. I just had one installed 2 days ago. within 24 hours the system panel started Beeping intermitantly. Guess what I had to call monitronics and get them to turn off the beeping. Today I set the system thinking my home was being proteted and left. I came back home and forgot to turn off... Read more

Was this review helpful? 1 0
 
×
You are reading about Monitronics.
Filing a new complaint about
×