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  • Customers like
    • Key pad3
  • Customers don't like
    • Cancellation policy15
    • Billing practices10
    • Poor attitude9

Wow, I just called to cancel then after sitting on phone forever, I was told that I can cancel with out paying close to $2000. i informed the rep that I was moving to a house with a security system and didn't need the service anymore. I think I would rather spend 2k on a lawyer then give it to these crooks. Add comment

  • 23 hours ago
  • Home Security
  • Gilbert, Arizona
  • Monitronics Alarm System
  • 13
  • REVIEW RATING 4/5

Well,I just got off the phone with Ashley at Monitronics,And I got no where! She said they were turning me over to collections! So Im contacting the BBB ,And it looks like I need a Lawyer! I refuse to be bullied any longer! My contract ended with Monitronics, I paid them every cent,But they refuse to let me go until I pay more!I received there business,But when I moved they wouldn't let me go,So... Read more

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  • 2 days ago
  • Home Security
  • San Antonio, Texas
  • Alarm System
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

I've had this alarm since 2008 not because i want to they make it difficult for you to leave I've told them that i don't need there service my contract was over in April 2015 when i called they said i was added another year from the last operator i had talk to she took this appon her self to do this i new my contract was over in April that's y i had called for this cancelation so now there... Read more

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  • May 27
  • Home Security
  • San Francisco, California
  • Secuity Alarm System
  • 28
  • REVIEW RATING 4/5

Before you even think about security, Please read this! I am a widow,And decided that a home security would give me a sence of peace and protection,So I had MONITRONICS install home security for me. I was skeptical about the five year contract but they assured me ,that all I needed to do was write a letter if I wasn't happy and the service would be terminated... Well it didn't happen the way they... Read more

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  • May 22
  • Home Security
  • Columbus, Ohio
  • Security Service Cancellation
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I feel like the other customers in the reviews I read, a victim of Monitronics' delaying tactics even though I cancelled the service the same day I switched to another company after 3 yrs. The gentlemen I talked to insisted I write a letter which I did that same day. But I stressed that my cancellation should be recorded on file, with immediate effect. Apparently he did not do that. Several... Read more

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  • May 21
  • Home Security
  • Houston, Texas
  • Cancellation Fee
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

I had ADT security systems and i cancelled because monitronics offered me pretty much a better deal And since i still had ADT at the time, the person offering me the service told me his company would pay for the cancellation fee wit ADT. That was BS. Its been over a year and i had to pay for that cancellation fee because they just wouldnt keep their promise.. my system right now doesnt work and... Read more

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  • May 21
  • Home Security
  • Lockeford, California
  • Cancellation Policy
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I spoke to a cancellation rep her name is Ashley 88209. She does not have the future of your company in mind. I had more than six years of service over two homes and she wouldn't allow a cancellation said I had 15 months left on A home I sold that transferred to mine. I had much more than the 36 months of service on the home it transferred to. It is my opinion that all I really needed was six... Read more

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  • May 20
  • Home Security
  • Saint Louis, Missouri
  • Account Cancellation
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

I called to cancel my services and was told that it takes 30 days to process the request and that although I no longer had service, I would still be billed. I asked the Loyalty Department why it took so long and was told they had a to verify my signature with a handwriting expert. I am glad I switch to Vivint. They offered more security at essentially the same cost. I would also recommend AT... Read more

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  • May 19
  • Home Security
  • Minneapolis, Minnesota
  • Service Transfer
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

We've been trying to schedule our move for the last six weeks with no success. We've experienced extreme unprofessionalism from most staff with absolutely no follow through, several promises of calls back that have never happened and when trying to call we hear different responses. Trying to schedule a move has resulted in 15+ hours of phone calls, frustration and feeling trapped in a contract... Read more

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  • May 19
  • Home Security
  • Dallas, Texas
  • Door To Door Sales
  • 1
  • 1
  • 21
  • REVIEW RATING 3/5

A guy that "represented" monitronics was walking around our neighborhood with no car going door to door trying to sell this system. He was walking around at 2:00 in the afternoon while everyone was at work. He said he needed to ask some questions to get a quote and he was asking how many dogs we had, how many doors we had in our home. It was very fishy. If this is how the company really does run... Read more

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