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1.5 Based on 156 reviews
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  • Customers like
    • Disatisfied 5
    • Key pad 5
    • Worst i ever experience 5
  • Customers don't like
    • Cancellation policy 31
    • Billing practices 19
    • Customer care 17

We wound up with this company when Security Networks sold out...Never received any paperwork to tell us who had bought the contract, they just started talking money out of our bank account. When I tried to cancel they told me that unless I had called them the account renewed with them into a 5 year contract, which Emilio the representative changed the date twice during the phone conversation even stating that I had another 3 years. We have had... Read more

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They ask for a letter to cancel your account and after supposedly receving the letter they keep on charging you for the service be because after they recieve the letter they take "an additional" 30 days to cancel your account. Worst company ever. Called their customer service number ane they are not willing to solve the situation. The account is not in a contract. How is it possible that in 2016 a company will take more than 30 days to cancel a... Read more

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This company would try to get to believe that they are separate companies and put you in a continual loop when trying to cancel service. However, with some research I found out that they are the same company. This is got to be the worst organization to deal with ever. I have recently sold my home and tried to cancel the service. I have been calling for several weeks to accomplish this task but all they want to talk about is that I need to pay... Read more

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Due to health reasons I had to sell my home and move to another state to be near family. Called Monitronics and talked to Account Manager and he told me what amount I had to pay to cancel my contract. I went to bank next day got a cashiers check and wrote letter stating canel and reason and they are STILL trying to collect money from me. They are telling me after all of that i own them until 8/17. I no longer live at the house I had... Read more

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Two parts of system, garage opener controls and light appliance controls failed at about 8 months. Have had 6 visits from 6 different technicians trying to solve garage problem. Experience has been a frustrating one of miscommunication between Monitronics, local supplier office personnel and technicians. After 2 1/2 months garage problem finally solved. Two of the local technicians diagnosed lighting control as defective part. Monitronics... Read more

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We had them for a few years while I was in Washington State. We moved in 2009 and tried to cancel. We were told to fax and email a letter and were told they would cancel more than once. Yet we keep getting charged. We though it was straightened out in 2010, but they started charging us again after they told us we were done. Of course, they have no record of all the calls we made and the correspondence we had. So we had the bank put a stop on... Read more

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Predatory cancellation policies Rip off company. Read more

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This is one of the rudest companies I've ever encountered, very inattentive to customers and has very predatory policies. Warning DO NOT USE!! Rip off company. Read more

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About 8 months ago I had ADT and a young man came to our house in Prineville and indicated he was from the ADT and begin to change my settings on the monitoring device. I asked him what he was doing and he said he was upgrading us to a different system so I let him continue plus I asked him if he could add a security camera, which he did. After I started receiving billing from Monitronics, I assumed it was OK. I called last week and asks if... Read more

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Just got off a robo-call from a company called Monitronics. They represented themselves to be "ADT - Honeywell" and then started using the name "Monitronics." When I asked the agent to spell the name he replied "M-o-n-e-t-r-o-n-i-c-s. Oh wait, i, i. M-o-n-i." They represent themselves as an upgrade BY ADT-HONEYWELL then try to lock you into a contract. He offered additional sensors and bells and whistles for FREE. Smoke detector, Carbon... Read more

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