Monitronics Complaints and Reviews

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Main address: ATTN: Customer Service 75381-4530 Dallas TX
1-800-447-9239, ,
  • 173+1 mobile complaints
  • $89.8K claimed losses
  • $516 average
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  • 11 hours ago
  • Professional Services
  • Taylor, Texas
  • 4

Unfortunately, after trying 855-299-2081, and speaking to someone to try to cancel my contract and also asking for "account resolutions". I was told I would have to pay the entire contract in full. If I want to cancel the contract they would give me a 25% discount and that is still a lot of money I would have to pay. They did not explain the cancellation procedures, nor did they let me know the... Read more

Was this review helpful? 0 0

I don't mind paying for service. But when I called to start service, they started charging. When I called to stop service, now I have to send them paperwork. And the attitude with the service representative after my 20 minute hold... I'll NEVER use monitor nice again. Add comment

  • Aug 01
  • Home Security
  • Fake Appointments
  • 75

Pay Back Was Fun""" I've had at least 60 maybe more over the last year friends and family call making appointments with them they drive a good distance to be told don't know what your talking about never called use. at time 6 to 7 appointment a day. guess no business those day and still doing it now they call back to confirm appointment but still says yes until they come then oh well changed our... Read more

Was this review helpful? 0 3

  • Jul 31
  • Home Security
  • Service Cancellation Refusal
  • 1
  • 72

I tried canceling train being I don't use the system and I was also offered a cheaper rate with a different company. I chose to just cancel Monitronics but they refuse to cancel, I still have to pay the monthly due even though my service would be technically canceled. I don't get how that's legal. I've canceled other devices before with other company's and did pay a fee of some kind but never had... Read more

Was this review helpful? 0 0

  • Jul 22
  • Home Security
  • Lawrence, Kansas
  • Bad Customer Support
  • 1
  • 82

It's funny how quickly you'll get a live human if you select "new customer" from their phone menu. Within 10 seconds someone will answer the phone and try to sign you up. BUT, try to connect with someone to talk over a problem, and you can forget about it. I gave up on 2 different occasions after waiting for over 30 minutes each time. My compliant, besides their crappy customer support, is... Read more

Was this review helpful? 1 0

  • Jul 18
  • Home Security
  • Service Cancellation
  • 1
  • 114

my wife signed the same *** 3 year contract. So I waited until the three years were up to cancel. called in waited on hold for 1 hour and they said I had to wait until they billed me for the last month that was due. so I waited to the very first day that they said I could cancel. I called and waited on hold for an hour and a half. then was told that it would take up to 30 days to cancel and I had... Read more

Was this review helpful? 2 0

  • Jul 17
  • Home Security
  • Security Service Cancellation
  • 2
  • 65

We purchased a security system from a company that was later sold to Monitronics. We moved out-of-state several months later and have tried to cancel our contract multiple times. This company does not offer a way to cancel your service!!! We are currently paying for the security system in our old house, and have been doing so since we moved 1.5 years ago. It is absolutely ridiculous that... Read more

Was this review helpful? 0 0

  • Jul 11
  • Home Security
  • Security Services
  • 1
  • 78

Monitronics has been billing us 64.94/mo for over a year for equipment and services that do not work. I have all bank statements showing monthly withdrawals from my account up through July 2014. The equipment doesn't work. When we call we get passed around from person to person. We just got called by Monitronics saying we owe ~$1800 with no explanation other than it needs to be paid! And they... Read more

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  • Jul 10
  • Home Security
  • Round Rock, Texas
  • Security Alarm System
  • 3
  • 106

Several year ago a guy came to our door wanting us to test their new service and put their signs in our lawn. We'd been considering alarm service because we had two young kids so we decided to sign up, but were trying to leave to go to a baseball game that evening. We got pressured into just getting it taken care of, but I clearly remember being concerned about the 60 month term. How I wish I had... Read more

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  • Jul 02
  • Home Security
  • Myrtle Grove, Florida
  • Land Free System
  • 1
  • 59

I too have been with Monitronics for some 12 plus years, and decided to switch to a land free system. When my wife called to cancel my subscription, they said they had done so. I look at my current online register and I've had another deduction from my account from these guys. Like many of you have said, you are never completely released by this company after being dedicated to paying them on... Read more

Was this review helpful? 0 1
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