Monitronics Complaints and Reviews

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Monitronics
Main address: ATTN: Customer Service 75381-4530 Dallas TX
1-800-447-9239, ,
  • 179 complaints
  • $92.2K claimed losses
  • $515 average
  • Show More
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  • Sep 22
  • Home Security
  • Bellevue, Washington
  • Poor Service
  • 1
  • 1
  • 30

In Hawaii, they send kids around to sign up customers. We got a 3 year plan, $40/month. They have no offices here, so they contract local alarm installers. The first week one of our sensors failed, their phone staff said let us know if ithappens again. It did, the next day, and they promised a repair. 2 weeks later, after many calls, with no alarm system, another outfit came and replaced the... Read more

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  • Sep 17
  • Home Security
  • St. Louis, Missouri
  • Alarm Security Service
  • 1
  • 1
  • 56

I have been trying to cancel monitronics for 4 years!!!!! I signed up when I lived in the city for a house I was renting. that was in 2008! the guy that signed up said it was a month to month contract. I called when we left that house in 2010, they told me I had a 5 year contract and I had to pay them some $3,800!!! I tried and tried, they would not stop charging me. I have called and asked to... Read more

Was this review helpful? 1 0

     

  • Sep 11
  • Home Security
  • Lennox, California
  • Account Cancellation
  • 1
  • 1
  • 62

I have tried canceling my account for several months now, to no avail. I unplugged the whole system from the power supply, monitronics didnt seem to notice, or didnt care. I figured they would call me to figure out why the system isnt working, they havent, since home security should be their main priority! I am still getting billed, for a system that is unplugged not being used! They do however... Read more

Was this review helpful? 1 0

     

  • Sep 03
  • Home Security
  • Walnut Creek, California
  • Alarm
  • 1
  • 1
  • 48

Stayed in phone cue forever. Totally understaffed and unprepared. Security business should not be!! You can't get a person even when your alarm is going off! They never followed through with local law enforcement to resolve issue. After waiting entirely too long to talk to someone on a second call, I learned they had not pursued anything regarding my alarm going off while I was out of town. They... Read more

Was this review helpful? 1 0

     

  • Aug 25
  • Home Security
  • Security System Monitoring
  • 1
  • 1
  • 91

I have had nothing but a headache with the SYSTEMS Monitronics has installed in my home. None of them have worked. I just had one installed 2 days ago. within 24 hours the system panel started Beeping intermitantly. Guess what I had to call monitronics and get them to turn off the beeping. Today I set the system thinking my home was being proteted and left. I came back home and forgot to turn off... Read more

Was this review helpful? 0 0

     

  • Aug 19
  • Home Security
  • Taylor, Texas
  • Contract Cancellation
  • 2
  • 2
  • 88

Unfortunately, after trying 855-299-2081, and speaking to someone to try to cancel my contract and also asking for "account resolutions". I was told I would have to pay the entire contract in full. If I want to cancel the contract they would give me a 25% discount and that is still a lot of money I would have to pay. They did not explain the cancellation procedures, nor did they let me know the... Read more

Was this review helpful? 2 0

     

  • Aug 18
  • Home Security
  • Charges
  • 1
  • 1
  • 35

I don't mind paying for service. But when I called to start service, they started charging. When I called to stop service, now I have to send them paperwork. And the attitude with the service representative after my 20 minute hold... I'll NEVER use monitor nice again. Read more

Was this review helpful? 1 0

     

  • Aug 01
  • Home Security
  • Fake Appointments
  • 128

Pay Back Was Fun""" I've had at least 60 maybe more over the last year friends and family call making appointments with them they drive a good distance to be told don't know what your talking about never called use. at time 6 to 7 appointment a day. guess no business those day and still doing it now they call back to confirm appointment but still says yes until they come then oh well changed our... Read more

Was this review helpful? 2 3

     

  • Jul 31
  • Home Security
  • Service Cancellation Refusal
  • 1
  • 1
  • 113

I tried canceling train being I don't use the system and I was also offered a cheaper rate with a different company. I chose to just cancel Monitronics but they refuse to cancel, I still have to pay the monthly due even though my service would be technically canceled. I don't get how that's legal. I've canceled other devices before with other company's and did pay a fee of some kind but never had... Read more

Was this review helpful? 2 0

     

  • Jul 22
  • Home Security
  • Lawrence, Kansas
  • Bad Customer Support
  • 2
  • 2
  • 113

It's funny how quickly you'll get a live human if you select "new customer" from their phone menu. Within 10 seconds someone will answer the phone and try to sign you up. BUT, try to connect with someone to talk over a problem, and you can forget about it. I gave up on 2 different occasions after waiting for over 30 minutes each time. My compliant, besides their crappy customer support, is... Read more

Was this review helpful? 2 0
 
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