Monitronics Complaints and Reviews

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Monitronics
Main address: ATTN: Customer Service 75381-4530 Dallas TX
1-800-447-9239, ,
  • 182 complaints
  • $92.8K claimed losses
  • $510 average
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  • Oct 20
  • Home Security
  • Contract Agreements
  • 1
  • 1
  • 2

I am pissed off as well, I was on my way to the hospital and the salesman pressured me to get the security system. and when I asked the salesman about the contract he told me it was for 15 months, it was 54 months and after calling I asked about the range for my call button, they couldn't give me an answer. Read more

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  • Oct 17
  • Home Security
  • Alarm System Upgrade
  • 1
  • 1
  • 32

They came to my house back in April 2013. They said updated to my security. They failed to ask me if this was my house as i was only renting. They got us back in April while we was moivng in to the house and we just happen to say yes. To In July we tried to cancel but they guy that answer the phone was so disrespectible. I had to go through many different person and still never got an... Read more

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  • Oct 15
  • Home Security
  • Chicago Heights, Illinois
  • Cameras Installation
  • 3
  • 3
  • 38

I have been trying to get a simple problem resolved with Monitronics Video Surveillance and no one has called me . They send a tech. To install the equipment. After I said good morning he responded as well. He got upset because I asked to see his ID. To confirm he do work for Monitronics, he replied you can't see the hat .? The Truck saids Monitronics. He said a loud if is going to be like this... Read more

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  • Sep 22
  • Home Security
  • Bellevue, Washington
  • Poor Service
  • 1
  • 1
  • 84

In Hawaii, they send kids around to sign up customers. We got a 3 year plan, $40/month. They have no offices here, so they contract local alarm installers. The first week one of our sensors failed, their phone staff said let us know if ithappens again. It did, the next day, and they promised a repair. 2 weeks later, after many calls, with no alarm system, another outfit came and replaced the... Read more

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  • Sep 17
  • Home Security
  • Saint Louis, Missouri
  • Alarm Security Service
  • 2
  • 2
  • 113

I have been trying to cancel monitronics for 4 years!!!!! I signed up when I lived in the city for a house I was renting. that was in 2008! the guy that signed up said it was a month to month contract. I called when we left that house in 2010, they told me I had a 5 year contract and I had to pay them some $3,800!!! I tried and tried, they would not stop charging me. I have called and asked to... Read more

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  • Sep 11
  • Home Security
  • Lennox, California
  • Account Cancellation
  • 1
  • 1
  • 106

I have tried canceling my account for several months now, to no avail. I unplugged the whole system from the power supply, monitronics didnt seem to notice, or didnt care. I figured they would call me to figure out why the system isnt working, they havent, since home security should be their main priority! I am still getting billed, for a system that is unplugged not being used! They do however... Read more

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  • Sep 03
  • Home Security
  • Walnut Creek, California
  • Alarm
  • 1
  • 1
  • 67

Stayed in phone cue forever. Totally understaffed and unprepared. Security business should not be!! You can't get a person even when your alarm is going off! They never followed through with local law enforcement to resolve issue. After waiting entirely too long to talk to someone on a second call, I learned they had not pursued anything regarding my alarm going off while I was out of town. They... Read more

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  • Aug 25
  • Home Security
  • Security System Monitoring
  • 1
  • 1
  • 117

I have had nothing but a headache with the SYSTEMS Monitronics has installed in my home. None of them have worked. I just had one installed 2 days ago. within 24 hours the system panel started Beeping intermitantly. Guess what I had to call monitronics and get them to turn off the beeping. Today I set the system thinking my home was being proteted and left. I came back home and forgot to turn off... Read more

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  • Aug 19
  • Home Security
  • Taylor, Texas
  • Contract Cancellation
  • 2
  • 2
  • 111

Unfortunately, after trying 855-299-2081, and speaking to someone to try to cancel my contract and also asking for "account resolutions". I was told I would have to pay the entire contract in full. If I want to cancel the contract they would give me a 25% discount and that is still a lot of money I would have to pay. They did not explain the cancellation procedures, nor did they let me know the... Read more

Was this review helpful? 2 0

     

  • Aug 18
  • Home Security
  • Charges
  • 1
  • 1
  • 42

I don't mind paying for service. But when I called to start service, they started charging. When I called to stop service, now I have to send them paperwork. And the attitude with the service representative after my 20 minute hold... I'll NEVER use monitor nice again. Read more

Was this review helpful? 1 0
 
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