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Monitronics

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Monitronics International, Inc. is an American privately held company. Monitronics is an alarm monitoring company. The company is headquartered in Dallas, Texas. Monitronics International specializes in telecommunications, computing, and power technology. Monitronics International designs and installs different security systems. The company provides alarm monitoring services to residential, small business, corporate and governmental customers. Monitronics International has a special Latchkey Kids system developed to protect children. The company operates through the network of authorized dealers. Monitronics International is one of the largest security companies in the United States.

According to Inc. 500, Monitronics International is one of the fastest growing home security companies.
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Monitronics Complaints & Reviews

Monitronics Reviews

Anonymous
Monitronics cheated me out of $349.00
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I signed a 39 month contract for security services with Pinnacle Security on August 9, 2008. That contract was fulfilled in full on schedule, despite changing hands to various othe...

#318651
May 15, 2012
7

Vegas
Monitronics - Taking advantage of the elderly.
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

My mom is an elderly lady that lives alone. They called her and told her the system was FREE. When they got all the equipment in they told her she had to pay. She lived in that ...

#318380
May 14, 2012
15

CSurvivor
Monitronics - Monotronics won't fix their broken devices
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Monotronics is the worst home security alarm I have ever used. I unfortunately signed up for Monotronics after getting the sales pitch from their very good sales team and I have r...

#318134
May 12, 2012
45

Anonymous
We lost trust in Monitronics
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Warning to Monitronics (and all alarm co users). Suspecting out motion sensor was not working, we tired it, it didn't work. We thought it was the batteries. It wasn't. ...

#313771
Apr 21, 2012
181

Anonymous
Monitronics - They were suppose to not charge me $40.99 but the sent me a bill
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Monotronics need customer service training and they need to tell the truth about what they say they are going to . Stop harrassing people and let them cancel there service with out...

#310339
Apr 06, 2012
198

Gatorasil
Monitronics - No respect
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I had received free Monitronics alarm system which at the time I thought was great. I had an empty house behind mine that had bums living in, with only a 3 foot fence between the ...

#309682
Apr 03, 2012
396

Rverre
Monitronics - Continous Spam Calls
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I keep receiving computer calls from this number. I am reporting them to the Do Not Call Complaint department as I am registered on that site. These guys are spamming con artists...

#309463
Apr 02, 2012
197

Terieee
Monitronics is Ripping Me Off!
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

After six years, I wanted to cancel my subscription. I had called three times to transfer over to wireless so I could get rid of my land line. The first time, after providing endle...

#308582
Mar 29, 2012
325

Elizvargas
Monitronics - They are ripping us off!!
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I called last March to cancel our alarm service with Monitronics Alarm Services because we were being relocated. To my surprise, our contract was due in January 2012. So we decid...

#307097
Mar 23, 2012
372

Stuffie ...
Monitronics - Monotronic security services
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I was with monotronic security for 6 yrs. when i called to cancel my services I was grilled by there finance person because i went with another company they call themselves punish...

#302688
Mar 06, 2012
424

Anonymous
Monitronics spam phone calls
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I am getting several calls per day from a spam-bot claiming to offer Monitronics services, despite my being on the Do Not Call list and my requests to stop the calls. I am even ge...

#299818
Feb 24, 2012
557

Dmanegold
Monitronics is TERRIBLE
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

All I want is out of my contract!! Why is this so difficult. Why do I want out? because the entire company is inept! I pay them money and they eff things up. That's pretty much...

#295151
Feb 07, 2012
529

Jessieog...
Monitronics - Prospective Customer
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

01/13/12 I received a call regarding a home security system. The salesman gave me much information including there is no contract and is would be $1.25 per day. I was asked to no...

#288945
Jan 13, 2012
623

Anonymous
Stay away from Monitronics
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I signed up for Monitronics on a small house I had in a nearby town. But when I moved to a much larger house, I no longer needed the service on my previous address, since my rente...

#286621
Jan 05, 2012
632

Justvoic...
Monitronics is a big fraud and very poor customer service
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Monitronics extended my contract with out providing the service. Then they advised me that my original agreement was 36 months when it was agreed to 24 months. I am a long time Mon...

#277967
Nov 29, 2011
690

Zilliona...
Monitronics - Won't cancel my service
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Monitronics has got to be the absolutely most frustrating and dishonest company in the United States. I have been trying to cancel their service for one entire year. I started wit...

#277221
Nov 25, 2011
661

Anonymous
Monitronics -- Proud of their poor customer service
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I've had monitronics for 3 years now. Contacted them to find out what upgrades might be available two months ago and got the runaround, including them telling me that the alar...

#274558
Nov 12, 2011
565

Jonnettes
Monitronics continues to provide the worst service in history.
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Hands down the worst experience I've ever had with any service provider. Unfortunately, at least until my contract expires, the experience will continue to be my own personal ...

#271202
Oct 28, 2011
556

Genteelish
Monitronics - ISI Alarms and Monotronics
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

So I went online to the Monotronic web site and filled out the form for them to contact me and a month later I received a call from this ISI company. ISI promptly setup an appointm...

#269395
Oct 20, 2011
677

Anonymous
Monitronics - Montronics - Like the monitor Hate the Billing department
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Monitoring service has been good - no complaints there and that is why I stay with Montronics. However the billing department is not-competent! Do not sign up for the autopay from...

#267698
Oct 12, 2011
563

Anonymous
Monitronics is a Shady Co.
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Monitronics send a salesmen to my neighborhood. The salesman was giving three months free and a free system away if you signed a two year contract.Read the contract thoroughl...

#264511
Sep 27, 2011
685

Shiner40
Monitronics
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I made the mistake of signing a contract with this awful company when my husband was on deployment and I was worried about being alone. They required auto pay, but don't updat...

#263319
Sep 21, 2011
679

Tucker55
Monitronics - I am pissed off now!
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Yesterday, we accidently set off our home alarm. I stood by the unit waiting for somebody from Monitronics monitoring desk to ask me if I needed help. I could not believe it, when ...

#259974
Sep 05, 2011
1040

Anonymous
Monitronics - Forget about Monotronics!
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

They are not worth you money. Even more difficult if you move or sell your home they will continue to bill you for months on end. Stay away from them! I have been on...

#257000
Aug 22, 2011
504

Trimoutinc
Monitronics is a scam
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Due to financial hardship we were forced to cut back in all areas, our alarm monitoring service was one of them. When we tried cancelling, they informed us we were in a contract & ...

#254157
Aug 08, 2011
1691

Anonymous
Monitronics lifetime warranty isn't really...
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Monitronics website states that their system has a lifetime warranty. Not exactly. I don't remember if I had to pay extra when I bought the system, but my "warranty" comes with a...

#253345
Aug 04, 2011
568

Colorado1
Monitronics - Terrible CSR
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

I called to cancel my service and when i received a bill the next month I was told i had canceled my autopay lol... So I asked to speak to a supervisor and the CSR stated "I under...

#250463
Jul 21, 2011
758

Camelkic...
Monitronics
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

My house has had so many false alarms the cops wont even show up. Over the course of two and a half years. They aren't doing anything to fix this issue? I have called numerous time...

#244623
Jun 21, 2011
804

Anonymous
Monitronics
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Been trying to cancel my service since January, had the account since 2005 with a 3 year deal so I am ok to cancel. They keep billing me even though they say I have the correct wr...

#244207
Jun 19, 2011
956

Daffney
Monitronics alarm
5.0 ATTN: Customer Service PO Box 814530 DallasTX75381-4530 1-800-447-9239

Monitronics is the worst alarm company ever. I took over the contract of the homebuyer for the home i purchased. the alarm was always malfunctioning and I missed more days from wor...

#242810
Jun 12, 2011
721
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Your home is your fortress, where you can hide anytime from anything and anybody. Your home protection is the guarantee of your security. And it is much better to be sure that you are fully protected under your own roof. Home protection is a specialization of different kinds of private security and protection agencies in U.S. In their daily responsibilities list the house protection of each client is number one duty. Home protection agencies carry wide spectrum of security services from patrolling of locality, to technical maintenance of security devises installed in protected locality. Usage of state-of-the-art technologies in work, good technical grounding, reliability, good references and attitude are determinant for choosing a Home protection agency by clients.

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