1.4
  • Key pad2 votes
  • Sucks1 votes
  • Cancellation policy7 votes
  • Customer care6 votes
  • Billing practices5 votes
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  • 2 days ago
  • Home Security
  • Austin, Texas
  • Home Security Monitronics
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

With so many options in security available that don't have a re-ccurring payment or a 5 year contract, I HIGHLY recommend not using this company. I tried to add keyless entry and other functions, which had very high costs and no one seemed to know the right answer. We are now doing a remodel and have to pay the monthly fee even for not using it, pay to have it removed or void the warranty if we... Read more

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  • 2 days ago
  • Home Security
  • Winchester, Tennessee
  • Security System
  • 1
  • 1
  • 11
  • REVIEW RATING 5/5

I have only had my system...which wasn't even what I agreed to with the sales rep...for a few weeks. No one I have spoken to will assist or help me resolve my issue. the last person (a sup) that I spoke to advised that someone would be back in contact with me in 24-48 hours. Its been a WEEK!!! So lets go through my list of *** I have had to deal with from them...and believe me I am not going to... Read more

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  • Mar 26
  • Home Security
  • Palatka, Florida
  • Alarm System
  • 1
  • 1
  • 11
  • REVIEW RATING 3/5

my husband got with this company thinking he was doing a good thing and when I got off from work he told me about this company I was a bit scared (the name) so I ended up signing with him things went well for awhile, but now the house is sold the company do not want to tune off the service. I've been calling them everyday for a week today and still got nowhere with them my next step is to go to... Read more

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  • Mar 23
  • Home Security
  • Lynchburg, Virginia
  • Alarm System
  • 1
  • 1
  • 49
  • REVIEW RATING 5/5
Monitronics - They suck and they are in a scam with trio alarm they use scare tactics to get people to switch alarm companies
1 of 2

They don't want to cancel my contract even though the service sucks they are in cahoots with scam trio alarm who prey on older seniors and scare them about their existing alarm company they tell you you need to deal with trio alarm company they are scrupulous and *** people into paying 5 years for terrible service they send people out to get seniors to leave att saying they don't work and... Read more

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  • Mar 18
  • Home Security
  • Minneapolis, Minnesota
  • Billing Department
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

Worst company I have even dealt with. Customer service sucks and they have screwed up my bill every month and didn't even get a sorry. I will write a review in every review site everyday until they let me out of this contract and protect others from making this mistake of doing business with them Read more

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  • Mar 14
  • Home Security
  • Las Vegas, Nevada
  • Alarm System
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

They love to charge people service check ups when alarms were cancelled and the csr assured no one would be coming out and charges wouldn't be applied. It took me finding the CEOs email address to have a couple hundred $ applied back. Read more

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  • Mar 13
  • Home Security
  • Fontana, California
  • Equipment
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

Called Montronics 9/29/2014 to inform them house on market. Was told the contract could be suspended pending sale. New owners took over contract. I called and spoke with specialist 3 diff times. I have signed agreement specifying new owner took over all equipment and contract. Spoke with Montronics rep day of equip turnover. Was tild when I set this up up to 90 day would be refunded on my... Read more

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  • Mar 09
  • Home Security
  • Las Vegas, Nevada
  • Security Service Cancellation
  • 1
  • 1
  • 51
  • REVIEW RATING 4/5

I wrote a letter to Monitronics on Nov. 25, 2014 asking them to terminate the monitoring service effective Dec. 28, 2014 because I sold my house. I don't have a contract with them. They just "took over" the service from a previous provider. They did not install my alarm system which was provided by the builder. Now they keep on billing me month after month, despite my phone calls and letter. Read more

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  • Mar 09
  • Home Security
  • Laramie, Wyoming
  • Security System
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

My mother of 85 and a widow had a system installed by vivint. she is happy with it. Someone from monotonic came by imling they were taking over vivant and was going to update the system. He change the phone card and told her in order to receive a lower rate she would need to renew her contract. Now she is roped into 60 mo. contract .When called monotonic told me we have to pay the full price of... Read more

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Resolved

  • Mar 09
  • Home Security
  • Security Alarm System
  • 1
  • 1
  • 36
  • REVIEW RATING 5/5

I had two alarms go off when my husband was in ICU. Couldn't remember pass word and they treated me horrible. After husband passed away they came out and didn't find anything wrong with system and couldn't give me a answer why it kept going off. Now my husband has passed and I need to move. I have until oct 2016 left on contract. I explained to them I'm moving to where my kids live and they... Read more

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