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I had a system installed in my mother in laws home to sell with the intention to transfer service to my home once the home was sold. When I contacted them to install in my new home they wanted $550.00 to install a basic system in my home plus I still had to complete my monthly monitoring service for the remaining 26 months.

They use a company called Diamond Security to install the system and you have to deal with them on any issues. So I have to pay $1200.84 to cancel my contract. Diamond security has no office you have to deal with a guy that goes out and installs the system. Called Monotronics several times and its basically not their problem they only monitor the system.

You guys have really dropped the ball on this. I made a big mistake with this one. Had Monotronics many years ago and didn't have any of these issues. I will never deal with these people again and you really need to be responsible for Diamond Security since everyone is calling Monotronics to get service and you are referring them to another party.

I can't see you being in business much longer.

As you can tell I am very upset that you are taking the life savings from a blind woman living in a home to profit from something you are really not out but about $75.00 worth of equipment. Shame on you!!!

Reason of review: Poor customer service.

Monetary Loss: $1200.

Monitronics Cons: Being takent advantage of.

Location: La Verne, California

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Monitronics C

Hello,

We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.

Sincerely,

Monitronics Executive Response Department

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