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I called to cancel my services and was told that it takes 30 days to process the request and that although I no longer had service, I would still be billed. I asked the Loyalty Department why it took so long and was told they had a to verify my signature with a handwriting expert.

I am glad I switch to Vivint. They offered more security at essentially the same cost. I would also recommend AT & T or any other company other than Monitronics. I regret I had been with them as long as I had.

When I switched from Brinks it was not difficult at all. I wish I had stayed with them longer rather than deal with Monitronics.

Reason of review: Poor customer service.

Monitronics Cons: Phone customer service, Cancellation policy, Customer service.

Location: Saint Louis, Missouri

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Monitronics never signs contracts. They serve the rolls of collectors and alarm monitors.

Their collections are not valid because they never sign contracts with homeowners. Their installers do a horrible job. In our case, our alarm box started to fall off our foundation wall because the 2 plastic anchors pulled out of the wall. Our alarm was being supported only by wires.

They also furnished a lead acid battery with a cracked case.

When the battery lost enough acid, the voltage dropped and a warning alarm started going off. We had to disconnect our alarm until they shipped us a new battery.

Monitronics C

Hello,

We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and resolving this matter.

Sincerely,

Monitronics

Executive Response Department

Patsy R Akx
reply icon Replying to comment of Monitronics C

SURE YOU WILL! AT WHAT PRICE! YOU BUNCH OF CROOKS!

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