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1.6 Based on 139 reviews
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  • Customers like
    • Worst i ever experience 5
    • Key pad 5
    • No more service with this company 4
  • Customers don't like
    • Cancellation policy 31
    • Billing practices 19
    • Poor attitude 16

This company doesn't provide adequate service at all. On a couple of occasions my alarm has gone off for quite some time with no phone calls or anything. Then when things break and you ask for assistance, you get none. Oh so cancellation seems like the way to go but of course they make you jump through hoops just to cancel their terrible service service. Seriously, its 2016 why on earth do I need to send a handwritten letter to cancel my... Read more

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This is the worst company ever. They lie, deceive. And they do not respond to your alarm. It is impossible to quit and the r threaten you. Do not use monitronics Read more

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I have been trying to get my final bill from Monitronics since 3/25/16 and I can not get anyone to send it to me. They said they would send it my mail because they could not send it to my email or fax it to me. I called 4/4/16 and talked with Manuel he said that he would email within 24 hours but as of yet I have never received it. I was paying with autopay throw my baank. I did cancel that at the same time I tried to get my final bill. So... Read more

Was this review helpful? 1 0

I called Monitronics to cancel service. After going through the usual we can give you a better deal, are you sure you want to cancel sales pitch I told them no, please cancel. The customer rep told ne that I had a 5 year contract with 2 years left. I told them I never had or would sign a 5 year contract. I asked them to send me proof of this and the lady told be they would email a copy of the contract to my email address. She told me that it... Read more

Was this review helpful? 1 0

This has been one of the worst customer experiences I have ever had. I was a customer for several years, and disconnected my landline, so I decided to cancel service. It is impossible to cancel this service! Ugh, so frustrated! Read more

Was this review helpful? 1 0

We were told our account couldn't be cancelled after my husband no longer was in the service in NC. We had a 2 year contract therefor we couldn't cancel. We waited till our contract cancelled and a representative from Monitronics called to renew. We told them we were very dissatified with their service and dont want to renew to please cancel our account. She said okay and will put a note in our account. Its been 2 years now and I started looking... Read more

Was this review helpful? 1 0

I have use this company now for 11years i have had no problems with them at all. They always made thing right with my service. Iam sorry to hear about all the problems . The only thing i dont see is why the alarm company does not comment back and try to fix the issues. Read more

Was this review helpful? 0 0

I am downsizing and moving to Florida. These scam artist told me that I have to pay them for 19 more months for a service I will not be using. - Really. They bought out the company I originally signed with which guaranteed me a fixed payment for 60 months, they say this means I am locked in for 60 months. hmmmmm Very deceptive snake like salesmen. I'm sure they have this scam nailed to a fine art. But it is plain wrong. I suspect that this is... Read more

Was this review helpful? 1 0

The system cannot proved stable cell communication, but they still bill every month. They don't seem to care if your equipment works or not. As long as they get there monthly $$ The state they will give me a credit for down time, but never received that either. When I called them to cancel, it was like trying to pull your own teeth. Finally the took my Cancelation Money, but then told me I had to mail them and receive another call from them,... Read more

Was this review helpful? 1 0

Not at all a good company!!! Still being charged for a contract that was up months ago and was told they will continue charging until a written notice with a signature is received. Will not work with you at all! Will be taking this further into action!!! Read more

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