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1.5 Based on 160 reviews
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  • Customers like
    • Disatisfied 5
    • Key pad 5
    • Worst i ever experience 5
  • Customers don't like
    • Cancellation policy 31
    • Billing practices 19
    • Customer care 17

Due to health reasons I had to sell my home and move to another state to be near family. Called Monitronics and talked to Account Manager and he told me what amount I had to pay to cancel my contract. I went to bank next day got a cashiers check and wrote letter stating canel and reason and they are STILL trying to collect money from me. They are telling me after all of that i own them until 8/17. I no longer live at the house I had... Read more

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Two parts of system, garage opener controls and light appliance controls failed at about 8 months. Have had 6 visits from 6 different technicians trying to solve garage problem. Experience has been a frustrating one of miscommunication between Monitronics, local supplier office personnel and technicians. After 2 1/2 months garage problem finally solved. Two of the local technicians diagnosed lighting control as defective part. Monitronics... Read more

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We had them for a few years while I was in Washington State. We moved in 2009 and tried to cancel. We were told to fax and email a letter and were told they would cancel more than once. Yet we keep getting charged. We though it was straightened out in 2010, but they started charging us again after they told us we were done. Of course, they have no record of all the calls we made and the correspondence we had. So we had the bank put a stop on... Read more

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Predatory cancellation policies Rip off company. Read more

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This is one of the rudest companies I've ever encountered, very inattentive to customers and has very predatory policies. Warning DO NOT USE!! Rip off company. Read more

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About 8 months ago I had ADT and a young man came to our house in Prineville and indicated he was from the ADT and begin to change my settings on the monitoring device. I asked him what he was doing and he said he was upgrading us to a different system so I let him continue plus I asked him if he could add a security camera, which he did. After I started receiving billing from Monitronics, I assumed it was OK. I called last week and asks if... Read more

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Just got off a robo-call from a company called Monitronics. They represented themselves to be "ADT - Honeywell" and then started using the name "Monitronics." When I asked the agent to spell the name he replied "M-o-n-e-t-r-o-n-i-c-s. Oh wait, i, i. M-o-n-i." They represent themselves as an upgrade BY ADT-HONEYWELL then try to lock you into a contract. He offered additional sensors and bells and whistles for FREE. Smoke detector, Carbon... Read more

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I have never actually dealt with something like this before and sincerely was not shown any contract, no terms, a guy gave me an ipad to initial my receipt of his installation and apparently I was supposed to know that was a signature to a contract I need to search elsewhere to be informed on. I should have known something was up when the speed, sudden profuse sweating and discomfort the tech was displaying when quickly trying to get the scammy... Read more

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We have been unemployed for 19 months. First thing I tried to do was cancel Monotronics. I hate this company. According to the contract (3 years( I have 6 months left). I did what they said. I wrote and signed a cancellation request and sent it over a month and a half ago. They are still collecting off an automatic withdrawal set up with the bank. Next I will try to cut them off from the bank's end. I don't want any dings on my credit... Read more

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I have been a client for over 4 yrs, no complaints until they attempted to upgrade the system with a subcontractor who felled to show for three appointments. I then went to another company and called to cancel service on a weekend and was told it is required to call billing(open only M-F 8-5 CT). The billing dept rep said I had to mail in a cancellation request for it to be valid and I might be billed for the interim time.4/25/16. For the... Read more

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