• Jan 02
  • Home Security
  • Kingsport, Tennessee
  • Alarm Monitoring
  • 1
  • 1
  • 51
  • REVIEW RATING 4/5

These people ONLY take your money. We would INTENTIONALLY set off the alarm as we knew they were NOT monitoring a thing. They were clueless when we called and told them. They said they "knew" it was a false alarm and also wanted 45.00 to fix it.It went off EVERY night at 2 and 4 a.m. Also, they don't tell you up front you may need a permit. They do it several weeks after by a small piece of... Read more

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Resolved

  • Dec 30, 2014
  • Home Security
  • Stockton, California
  • Sales Representative
  • 1
  • 1
  • 61
  • REVIEW RATING 5/5

Monitronics/Vision/Security Networks signed my 80 year old father who can't read well and uses a hearing aid a 5 year contract. The sales person knew he was an easy target and moved as quickly as he could. Disgusting sales techniques. If you people are doing so well why do you need to scam old people? What happen to respectability? The sales person knew my father wasnt the home owner but that... Read more

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  • Dec 18, 2014
  • Home Security
  • Spokane, Washington
  • Service Cancellation
  • 1
  • 1
  • 110
  • REVIEW RATING 5/5

This should be against the law!! They put you into a contract saying you have to pay 50.99 a month for 5 years and won't let you out of it without paying for the full contract!!! This company doesnt realize or care what financial hardships they put people thru! If you move they will move your system for "free" but then they add another year onto your contract! So really it's not free! They are a... Read more

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  • Dec 17, 2014
  • Home Security
  • Aurora, Colorado
  • Cancellation Policy
  • 1
  • 1
  • 47
  • REVIEW RATING 3/5

Harassing phone calls...refusal to allow me to cancel service...bare faced lying to me on terms Read more

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  • Dec 13, 2014
  • Home Security
  • Oak Forest, Illinois
  • Security System
  • 1
  • 1
  • 91
  • REVIEW RATING 4/5

We received a phone call two days ago in which a salesman convinced my husband, who was taking care of our two sick children and distracted, that it would be a good idea to get a security system installed. He called the day before to confirm while my husband was still caring for sick children and wanted to get him off the phone. By the time I knew about it, it was the day someone was coming and... Read more

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  • Nov 19, 2014
  • Home Security
  • Elizabethtown, Kentucky
  • Service Termination
  • 1
  • 1
  • 158
  • REVIEW RATING 4/5

I have been with Monotronics for 8 years. I originally called to suspend my service during remodeling. Somehow they started calling us to collect the (not due) monthly service. I have spent hours on hold trying to get my service straightened out. The automated calling system harassed us to the point I just gave up and decided to cancel. My payment record was Spotless with them until this... Read more

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  • Nov 16, 2014
  • Home Security
  • Lents, Oregon
  • Security System
  • 1
  • 1
  • 103
  • REVIEW RATING 4/5

I moved and wanted to have the system installed at my new address and after several phone calls and many HOURS on the phone or waiting for a service guy to remove the system from the old address I finally gave up. I'm still paying $39.99 a month for nothing. Thay told me in was out of the contract but they continued to take the money out of bank account. I closed my bank account so they couldn't... Read more

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  • Nov 11, 2014
  • Home Security
  • Redmond, Oregon
  • Security Sensor
  • 1
  • 1
  • 67
  • REVIEW RATING 4/5

Horrible customer service two of my sensors weren't working the tech came out and couldn't fix them so he just removed them. I now only have one sensor that works and the company refused to cancel my service! I will tell all my friends and everyone I come in contact with how horrible the service is. Believe me when my contract is up in July it will be cancelled. Shouldn't have to pay a monitoring... Read more

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  • Nov 10, 2014
  • Home Security
  • Hawthorne, California
  • Service Cancellation
  • 1
  • 1
  • 127
  • REVIEW RATING 5/5

I signed up for Monitronics. Sold property, no longer able to use services. Told by rep my service was cancelled. Still getting bills & threats. I signed up for Monitronics security monitoring services. At the time, the sales rep said we could cancel at anytime as we had plans to sell our property in the next 2 years (3 years contract). Sold property in June 2014. Contacted Monitronics... Read more

Was this review helpful? 1 1

  • Oct 30, 2014
  • Home Security
  • Home Alarm
  • 2
  • 2
  • 149
  • REVIEW RATING 4/5

After more than 20 years as security Network client, Monitronics took over our account. Wanting to cancel my land line, I tried repeatedly to get them to come out and install a cell transmitter as well as upgrade out system. I never got a call back and never was able to talk to a rep. As a result, I went with AT&T. Now I have called to cancel Monitronics and they have given me a hard... Read more

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