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  • Customers like
    • Worst i ever experience 5
    • Key pad 5
    • No more service with this company 4
  • Customers don't like
    • Cancellation policy 29
    • Billing practices 19
    • Poor attitude 16

I attempted to cancel the Monitronics services. I was dissatisfied and terminated their services via email and snail mail beginning in January 2016. The last time I tried to cancel their services, they talked me into staying with them and the same problems continued. I got fed up and sent letters and emails. the last one produced results and they called trying to get me to stay with them again. I said no, and they said it would be another 30... Read more

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I have tried since August 2015 to cancel my father in law's service. He had been with this company for years but cancelled after repeated times that his alarm had gone off and it had taken them hours to contact his emergency contacts. He was on a month to month basis but we paid 6 months at a time for his convenience. After repeated phone calls and mailed letters they are still billing him for service that was removed in August 2015. They... Read more

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My husband & I also fell victim to this companies dishonest practices. They showed up at our door stating they were with ADP and asked if we wanted to upgrade our system to wireless free of charge & without any yearly binding contract since we were existing customers. Well once again another dumb consumer took the bait & didn't read the whole contract which in fact had in it that we were locked in with them for 5 years. We are currently... Read more

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We ended up getting tricked into switching security companies a few years ago when I was told by a sale guy at the door that our security company had sold and they were there to update our system ( I was dumb i know) We ended up signing with them after the update but were told that we could cancel the contract at anytime if we were unhappy with the service or if we moved or whatever. Well fast forward 3-4 years and we decide to move in Dec 2015.... Read more

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I had monitronic since 2012 and after a few break ins in the community decided to add some cameras. bad mistake the cameras have not worked properly from day one. They would send a tech out he would say everything is ok, within a few days same problem. They never fixed the camera but they refused to let me out of the contract and they know that the cameras have had problems . one camera never worked and i've been trying to get them to fix it... Read more

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Jumping through hoops to cancel. Very dissatisfied Read more

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I'M *** OFF WITH THIS COMPANY CAN'T GET HOLD OF THEM AND THEY RAISED MY BILL. I NEED A NEW REMOTE KEY ENTER AND YOU CAN'T GET HOLD OF THEM TO GET A NEW ONE. I HAVE HAD THEM 19 MONTHS AND THEY ARE NOT WORTH THE MONEY. THEY WANT TO TAKE YOUR PAYMENT OUT OF YOUR CHECKING ACCOUNT AND THEN YOU HAVE TO CLOSE OUT YOUR ACCOUNT TO STOP PAYMENT FOR THERE SERVICE. SO I WOULD TELL ANY ONE THAT IS THINKING ABOUT A ALARM SYSTEM TO LOOK SOME WHERE ELSE FOR... Read more

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They contract with us was gor 5 years! Should have stayed with ADT! We ve had the carbon monoxide alarm go off everytime i cook! They ve replaced 3 times and plan on replacing it a 4th! My job depends on me having a carbon monoxide monitor ,because i care for a disabled person.... The fire department cones each time and cant find anything!!!! What do we have to do to cancel this contract, , because evidently you guys equipment doesnt work and if... Read more

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Price was raised within a year and 2 month twice. . Told me 1 price for 3 years and still raise it.. customer service don't even like Read more

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Everything they say is a LIE. Doublespeaking, telling you they'll waiver a fee, then they'll bill you the next month, even though you have cancelled the service several times. They're hoping that you'll just be complacent and pay them, even though your alarm system has been turned off for awhile. Like a parasite tapeworm sucking from your bank account, they want the host to break down and give in. Human courtesy is no longer an opinion with the... Read more

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