Monitronics Complaints and Reviews

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Monitronics
Main address: ATTN: Customer Service 75381-4530 Dallas TX
1-800-447-9239, ,
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  • Aug 01
  • Home Security
  • Fake Appointments
  • 144

Pay Back Was Fun""" I've had at least 60 maybe more over the last year friends and family call making appointments with them they drive a good distance to be told don't know what your talking about never called use. at time 6 to 7 appointment a day. guess no business those day and still doing it now they call back to confirm appointment but still says yes until they come then oh well changed our... Read more

Was this review helpful? 2 3

     

  • Jul 31
  • Home Security
  • Service Cancellation Refusal
  • 1
  • 1
  • 132

I tried canceling train being I don't use the system and I was also offered a cheaper rate with a different company. I chose to just cancel Monitronics but they refuse to cancel, I still have to pay the monthly due even though my service would be technically canceled. I don't get how that's legal. I've canceled other devices before with other company's and did pay a fee of some kind but never had... Read more

Was this review helpful? 2 0

     

  • Jul 22
  • Home Security
  • Lawrence, Kansas
  • Bad Customer Support
  • 2
  • 2
  • 123

It's funny how quickly you'll get a live human if you select "new customer" from their phone menu. Within 10 seconds someone will answer the phone and try to sign you up. BUT, try to connect with someone to talk over a problem, and you can forget about it. I gave up on 2 different occasions after waiting for over 30 minutes each time. My compliant, besides their crappy customer support, is... Read more

Was this review helpful? 2 0

     

  • Jul 18
  • Home Security
  • Service Cancellation
  • 1
  • 1
  • 170

my wife signed the same *** 3 year contract. So I waited until the three years were up to cancel. called in waited on hold for 1 hour and they said I had to wait until they billed me for the last month that was due. so I waited to the very first day that they said I could cancel. I called and waited on hold for an hour and a half. then was told that it would take up to 30 days to cancel and I had... Read more

Was this review helpful? 3 0

     

  • Jul 17
  • Home Security
  • Security Service Cancellation
  • 2
  • 2
  • 100

We purchased a security system from a company that was later sold to Monitronics. We moved out-of-state several months later and have tried to cancel our contract multiple times. This company does not offer a way to cancel your service!!! We are currently paying for the security system in our old house, and have been doing so since we moved 1.5 years ago. It is absolutely ridiculous that... Read more

Was this review helpful? 1 0

     

  • Jul 11
  • Home Security
  • Security Services
  • 1
  • 1
  • 103

Monitronics has been billing us 64.94/mo for over a year for equipment and services that do not work. I have all bank statements showing monthly withdrawals from my account up through July 2014. The equipment doesn't work. When we call we get passed around from person to person. We just got called by Monitronics saying we owe ~$1800 with no explanation other than it needs to be paid! And they... Read more

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  • Jul 10
  • Home Security
  • Round Rock, Texas
  • Security Alarm System
  • 3
  • 3
  • 150

Several year ago a guy came to our door wanting us to test their new service and put their signs in our lawn. We'd been considering alarm service because we had two young kids so we decided to sign up, but were trying to leave to go to a baseball game that evening. We got pressured into just getting it taken care of, but I clearly remember being concerned about the 60 month term. How I wish I had... Read more

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  • Jul 02
  • Home Security
  • Myrtle Grove, Florida
  • Land Free System
  • 1
  • 1
  • 94

I too have been with Monitronics for some 12 plus years, and decided to switch to a land free system. When my wife called to cancel my subscription, they said they had done so. I look at my current online register and I've had another deduction from my account from these guys. Like many of you have said, you are never completely released by this company after being dedicated to paying them on... Read more

Was this review helpful? 0 1

     

  • Jun 27
  • Home Security
  • Silverdale, Washington
  • Poor Alarm Company
  • 1
  • 1
  • 124

Dear Sir/Ma'am, I am writing you today to let you know how very unhappy I am with the services provided by Monitronics. I have trusted Monitronics with my home security needs for over 4 years now. I was visited by a Monitronics vendor who persuaded me to switch from ADT due to your 2-way voice communications and low monthly fees. I'm extremely sorry I made that switch. I've tried to call your... Read more

Was this review helpful? 1 1

     

  • Jun 25
  • Home Security
  • Unfair Home Security Service
  • 54

I just got off of the phone with a monitronics person who still tried to sell me an upgraded alarm system. They were suppose to come out today to do a service call and no one showed up. So the "supervisor" told me that the people that do the service calls are not sub-contractors but yet everyone else told me they subcontract out. Again this just tells me what a bunch of BS they like to tell... Read more

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