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  • Customers like
    • Key pad5
    • Nothing to recommend2
    • System2
  • Customers don't like
    • Cancellation policy21
    • Billing practices15
    • Customer service11

  • Aug 18
  • Home Security
  • Las Vegas, Nevada
  • Monitronics Cancellation Policy
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

I had service with Monitronics for 3 years. during that time I moved to an apartment and knew I had 1 more year with the service so I had them install it in my apartment even though I really don't need it now. When I tried to close my account after 3 years of EXCELLENT payments, they told me I agreed to 2 more years when I had them reinstall the machine. I never signed anything and they said it... Read more

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  • Aug 17
  • Home Security
  • Ashburn, Virginia
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

I have been harassed enough by Monitronics.....i have sent them the letter and all that they have asked for they continue to say they have not recieved it and harassing calls continue....i would not recommend them for nothing....This has been going on since February 2015 Its like a lifetime plague with a never ending contract.....and i was sold to this company from Security Networks.....i have... Read more

Was this review helpful? 1 0

  • Aug 17
  • Other
  • Brooklyn, New York
  • Alarm Company
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

I had an alarm account on two locations with a local company. That company sold my account to Monitronics some time later. After years of screwed up billing, one of the units developed a problem. Monitronics would not (or could not) fix it so we cancelled the account. Flash forward a couple of more years and my other unit developed a problem. We attempted to cancel the account and were told... Read more

Was this review helpful? 1 0

  • Aug 14
  • Home Security
  • Houston, Texas
  • Monitronics Cancellation Policy
  • 2
  • 2
  • 9
  • REVIEW RATING 3/5

I called today to cancel and got a 40 minute run around. My contract is up. They train their people to avoid allowing you to cancel. Very unprofessional. Even below they state inept to the check box:I have read and agree to the "Pissed" Consumer Terms of Service. How completely uneducated is the person who wrote that. Read more

Was this review helpful? 1 0

  • Aug 14
  • Home Security
  • Choctaw, Oklahoma
  • Monitronics Home Security Services
  • 2
  • 2
  • 45
  • REVIEW RATING 5/5

Motion detector went off in home while away. Monitronics called my cell phone and advised someone had answered my home phone and stated he did not know the security code. There really are dumb criminals, cause he gave them his name and said he knew me. I advised Monitronics when they called me that I knew who he was and that "under no circumstances was he allowed in my home for any reason"!... Read more

Was this review helpful? 1 0

  • Aug 14
  • Home Security
  • Saint Charles, Missouri
  • Monitronics Cancellation Policy
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

You all signed your contract with an independent contractor who claims to represent Monitronics. Since you did not sign your contract with Monitronics, your contract is invalid and unenforceable. Send Monitronics a cancellation letter and pay a fee to your bank to have them stop automatic payments to Monitronics. Monitronics will then start bullying, harassing and threatening you. Don't give... Read more

Was this review helpful? 2 0

  • Aug 13
  • Home Security
  • Waycross, Georgia
  • Monitronics Security System
  • 1
  • 1
  • 9
  • REVIEW RATING 3/5

I do not know, except they lied to.me. my medical alert would not work, I was near death. They promised to come fix it about a month ago and they have not shown up. .But they keep billing me. All they do is lie. Read more

Was this review helpful? 1 0

Not satisfied at all. All they have done is rippe me off. My unit do even work. They promised to come to my home about a month ago but they have not showed. They should have their license taken away. Did not realize we had such people like this in our world. I am so fead up with such as this. Some one has got to stop them. Thelma Melton 260 Aycock Rd. Waycross, Ga. 32503 Add comment

  • Aug 08
  • Home Security
  • Plano, Texas
  • Monitronics Billing Department
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

I cancelled my account in December 2014 after I sold the house. I had signed up for a 3 year plan, and they were supposed to send me a bill, which they didn't. They received the cancellation letter, and have continued to bill me in monthly installments, which amounted to the same price. The last charge was supposed to be in July 2015. I spoke with them in July and confirmed it. Last week I was... Read more

Was this review helpful? 1 0

  • Aug 06
  • Home Security
  • Sumter, South Carolina
  • Monitronics Cancellation Policy
  • 1
  • 1
  • 25
  • REVIEW RATING 3/5

Recently move, no monitronic service available at new address, grateful. Could only cancel by written notice, then it's another 30 days from the time they got the letter. This company will do anything to rip you off. After telling them I moved and no longer in the house, the house was sold and another person is living in the home and they STILL charge me a monthly fee by giving me some bull,... Read more

Was this review helpful? 1 0
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