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We purchased a security system from a company that was later sold to Monitronics. We moved out-of-state several months later and have tried to cancel our contract multiple times.

This company does not offer a way to cancel your service!!!

We are currently paying for the security system in our old house, and have been doing so since we moved 1.5 years ago. It is absolutely ridiculous that there is no way to end your contract early...every single other company I have ever dealt with has offered the possibility of terminating your contract by paying an early termination fee (not paying the contract in full as Monitronics offers).

Monetary Loss: $760.

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I too was offered a lower rate by another company (Vivint). Vivint and other companies are more user friendly as it is "month to month" with 30 days notice.

Monotronics has no such plan and in this day in age, they should be more considerate of their customers. My contract with Monotronics was a rollover from Devcon. Devcon's original contract stated that I could pay 40% termination fee of the remaining 3 1/2 year contract for early cancellation. I sent Monotronics the 40% with a letter, Monotronics stopped my auto pays with a phone call.

BUT... they are taking my monthly fee out out of that 40% payment even though I expect the plan to cancel!! What gives?? How long does this go on?

I refuse to give them any more money ever as they must leagally follow my original contract. Does anyone out there know how to file a class-action suit against this unscrupulus company?

Monitronics C

Hello,

Thank you for taking the time to provide us with your feedback regarding your Monitronics account. Your inquiry has been received and will be handled with urgency and care by our Executive Response Team.

We ask that you please allow our analyst 1 to 2 business days to research your inquiry before recommending a resolution. We appreciate your patience, and look forward to speaking to you soon.

If you need immediate assistance you may contact us at 888.758.5900 Monday through Thursday 8am - 6pm CST and Friday 8am - 5pm CST.

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