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3.0

I have been with Monitronics for the past four years. I have a basic three exits and 1 motion system for $45.99/month package.

I have had numerous offers from many vendors and always turned them down. Technology has advance over the past few years and the competition has driven down prices while increasing the quality of services. I have not had any offers from Monitronics wishing to upgrade my system or otherwise compete with other companies. When I received an offer delivering better technology, monitoring, and pricing - a company with a good background in technology - I said yes.

When I tried to cancel with Monitronics I was put on hold and sent to another group. When they asked why I was changing companies, I explained and informed them it was a done deal. They woman then gave me options that still did not match what I was receiving. I asked why they did not make some offer in the past four years to stay competitive; she said they did not believe in bothering customers.

I told her that saving me money or upgrading my services for the same cost is not bothering me. I explained it was a done deal and that is when the conversation became rude and one sided. She would not listen to me - cut me off - continued to talk over me, raised her voice, and really pissed me off. I told her that even if she could have made me a better offer I would never do business with Monitronics again - just because of that treatment.

This is now going on 30 minutes. I was on my cell, hands free, in my car and thought it would be easier, i.e. 5 minutes. When she finally shut up and ran out of repeating offers, solutions, and counter offers, I straight out said how do I cancel.

She immediately read off so much information that if I was sitting at a desk, I could not have been able to keep up. I explained I was driving โ€“ made no difference; I had to have her wait till I could pull over. I had her repeat everything at least three times because she was snappy, rude and would not slow down. I am still angry with that treatment and will tell all my neighbors, my co-workers, and fellow veterans about this encounter.

I am a disabled Vietnam Veteran and believe no one โ€“ veteran or non-veteran โ€“ should be treated like. It is a disgrace to Monitronics to continue to have reports like this.

A NEVER TO BE MONITRONIS CUSTOMER AGAIN. JED

Reason of review: Poor customer service.

Monetary Loss: $46.

Monitronics Cons: Cancellation policy, Phone customer service, Poor attitude, Sales techniques.

Location: Broomfield, Colorado

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Monitronics C

Hello,

We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and resolving this matter.

Sincerely,

Monitronics

Executive Response Department

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