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I just purchased a home with a Monitronics Security System. The previous homeowner is being charged $1300 for breaking her contract, because I (as the new homeowner) do not want to continue to pay out the duration of contract.

When I called Monitronics to check on the situation, they suggested that she transfer it to her new home (in an assisted living apartment!) but they made me feel like it was my fault that the previous owner was breaking her contract. It seems unreasonable to me that they would charge this, but I do not want the $1300 to become my responsibility.

It seems unreasonable to pay for a service you cannot use. In my opinion, they are taking advantage of an elderly woman who doesn't have money to begin with.

Reason of review: Poor customer service.

Location: Saint Paul, Minnesota

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Monitronics C

Hello,

We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.

Sincerely,

Monitronics Executive Response Department

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