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I had Monitronics for my home security for 12 years and called to terminate/cancel my services. I harassed as to why I am terminating/canceling my home security services. I informed them that it is my personal preferences as to why I am terminating/canceling my home security services. I was transferred at least ten times to various departments and had an extremely extremely hard time getting them to understand the I wanted to terminate/cancel my services. Finally, after being disconnected and trying to terminate/cancel the home security services for over two hours, a representative called me and he went on and on about why I was terminating/canceling my home security services. He went on to tell me about the crimes in the area and that they received a report with this information. I asked him if he would terminate/cancel my home security services and he stated yes. He finally told me that I needed to write a letter with the following fours things included: Account Number, Reason for terminating/canceling the home security service and my passcode and it will take 30 days for them to terminate/cancel the service. He informed me that this was included in my contact. I never received a contact. I asked if I could fax/email this letter to Monitronic and the representative informed me that USPS is the only option. I instructed the representative that since this call is being recorded, please note that I am asking that the home security services being terminated/canceled effective August 24, 2015.

I did immediately write a letter with the requested information and asked that the termination/cancellation of the home security services go into effective immediately, as of August 24, 2015.

I just want the home security services terminated/canceled, immediately without the harassment from Monitronics.

Reason of review: Harassed because I want to terminate/cancel my home alarm services.

Monetary Loss: $1000.

Location: Glen Burnie, Maryland

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Guest

we were having the same problem as many of you. we got a call over a month ago and was told our battery needed replacing,this was the main battery,and he process to tell me were it was and to take it out and buy another.

It was suppose to be a life time warranty on it.

I am to old to play with the equipment. went with another company

Guest

I cancelled my services because of breach of contract. One example of their breached involved the following: I called Montronics several times when services stopped working.

After spending an hour on the phone with their tech crew, they said they'd have to send someone out to resolve the problem. Then, they charged me an additional service fee and still never fixed the problem. I attempted to cancel via phone and email and passed through several departments before being told to send a a written cancellation letter, which I did. Monitronics continued to charge my account because it was set up on automatic withdrawal.

I ended up having to contact my bank to stop payment on the account. Monitronic still continues to harass me via telephone, email, and texts.They are terrible!

Guest

Montronics should be charged with elder abuse. My elderly dad has had Montronics since 2012 for a 36 month term and they won't let him cancel, said they had a verbal contract with him!

He's been trying to get out of it for a year. I'm going to try and handle it for him now - what a sleazy company.

Guest

Same exact experience. We have no security equipment in our home anymore and called over two years ago and were informed that they would terminate.

Next month took more fees. Called back and found out about required letter and sent a letterโ€”three separate times. Claimed none were received.

We have paid well over a thousand dollars in fees after multiple attempts to cancel services. Will be sending a last attempt via certified mail...and if we have to, hiring a lawyer...

Guest

Had roughly same expierience ,said I needed to sign a docusign statement which they only sent after second call. Had the same type of guestions .

They wanted to charge several hundred dollars to replace 4 window contacts after I was with yhem for 15 years. Charging almost 50 a month to monitor.

Their response time on alarms was sometimes 20 to thirty minutes. Just very mediocre service and over charge for it .

Guest

I requesting to cancel my house system alarm

Guest

I replaced my system 3 months ago. The Monitronics system is no longer installed.

I am trying to cancel. What's crazy is they haven't called about any faults in the system.

You would think that if they aren't receiving a signal they would try to call or have the police come and check it out. I wonder if they ever monitored my system!

Guest

Did the same to me. I agreed to continue the service at half price.

Guest
reply icon Replying to comment of Guest-1258394

When I tried to cancel my service, they lower my fee at least three times in 15 years. I am going to write a letter of to cancel them instead of calling. The technician sounds like a sales man trying to get your money.

Guest

im on the same page!!

Try to cancel 6 month ago! i sent a letter!

They said they never received!

Guest

You at some time signed a contract with an installer. Monitronics is like the vulture that sweeps in to eat the road kill.

Since you never signed a contract with Monitronics, tell them to go fly a kite. Stop auto pay from your bank and stop sending them checks.

I contacted a lawyer who reviewed the contract and I stopped paying them. These crooks finally gave up after about six months of harassing us.

Monitronics C

Hello,

Weโ€™re very sorry to hear about your recent experience and we would like to investigate further to address this matter. Please email us your account information at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.

Sincerely,

Monitronics Executive Response Department

Guest
reply icon Replying to comment of Monitronics C

Don't pretend this isn't your standard operating procedure. I just listened to my mom go through the exact same thing with your company moments ago.

Just as described, got the runaround, the fake concern for her welfare, a million questions about what she would do next, a counteroffer of bill reduction, more questions about why she was quitting and, when she finally refused to answer more questions, the cold notification that she had to discontinue service by mail.

I'll be adding her to the list of people complaining about Monotronics. I see the state attorney general is familiar with these tactics.

Guest
reply icon Replying to comment of Guest-1039206

I attempted to cancel service for my mother who passed away. I was given multiple excuses and was told that I needed to submit a death certificate in order to cancel service.

The gentleman said "It's company policy". I was reading reviews on yelp and there is a common theme that Moni tries very hard to keep customers and hassles you when you try and cancel service.

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