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Unfortunately, after trying 855-299-****, and speaking to someone to try to cancel my contract and also asking for "account resolutions". I was told I would have to pay the entire contract in full. If I want to cancel the contract they would give me a 25% discount and that is still a lot of money I would have to pay. They did not explain the cancellation procedures, nor did they let me know the contract would have to be fulfilled completely. They want me to pay almost 800 bucks to cancel the contract. I wound up taking over the former home owners contract and now can see that it was not favorable for or my family as this contract costs a lot, much more than other home security contracts with other companies.

They did offer to give me one month of free service to soften the blow.

Not happy at all.

Monetary Loss: $1000.

Location: Taylor, Texas

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Sucks for you. How about instead of complaining to some random *** site you actually do something about it?

I happen to be a very satisfied Monitronics customer. Have they messed up in the past? YES. After I called John Kaizer in the Executive Department I was able to get my problem taken care of.

If it wasn't for the experience that I had with Mr.

Kyser I wouldn't have stayed with monitronics. You can find his number all over the internet and trust me when I say he knows how to treat a customer.

Monitronics C

Hello,

Thank you for providing us your feedback. I'm very sorry to hear about youโ€™re dissatisfied with our service and I would like an opportunity to resolve your concerns. You may contact my office directly at your earliest convenience at 1-888-758-5900 from 9:00 am to 5:00 pm Central Time Monday through Friday.

Thank you,

John Kyser

Social Media Manager

Executive Response Team

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