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I had monitronics for almost 8 years, just changed to adt to drop the price for the service. so i called this company to cancel and they gimme a hard time to cancel, they told me to wright a letter and a reason why i want to cancel, i do not have to explain nothing for nobody, just cancel my freaking alarm, I just make a complain to the BBB to people before buy something from this company to review they rating. Today if somebody ask if i know a good security company, for sure i ll never recommend this company

Reason of review: Poor customer service.

Preferred solution: cancel the freaking service.

Monitronics Pros: No more service with this company.

Location: Coral Springs, Florida

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Monitronics C

Hello,

We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.

Sincerely,

Monitronics Executive Response Department

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