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I experienced a small rate change approximately seven(7) months after being assured that my rate would not be subject to change until the end of the signed agreement. I opened two accounts and signed extended agreements on both because of the 'fixed rate' assurance....
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1.0
#1051150
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Do not buy Monotronics home security system. The system does not work and the customer service is belittling. We have a system that alarms for more than 30 minutes and no one but the neighbors is alerted. We have had them out and begged them to cancel and nothing, They...
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1.0
I liked
  • Lose faith in people
I didn't like
  • Deplorable customer treatment
  • Alarm went off for no reason
  • Poor attitude
#1051017
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I have asked I can't even count how many times for our service to be canceled. There is always a new "fine print" to consider - extending our obligation. We have paid for years and we have NO security services. It doesn't matter how long and for what reason the alarms...
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1.0
I didn't like
  • Customer services and product it doesnt work and is not reliable
#1051012
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Monitronics Security System Review

Monitronics
#1048883
2.3
Company have unbreakable clauses concerning contracts!!! No cost instalation leads to EXTREMELY HIGH RATES!!!! BEWARE OF CONTRACT CLAUSES!!!
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Monitronics Customer Care Review

Monitronics
#1038924
1.0
Their customer service agents are very rude and unhelpful to customers. The company as a whole is a rip off. They are over priced for the non service they supply.
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Short Review for March 28, 2017, Pc_payment

Monitronics
#1026838
Give payment information on my account
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Monitronics Customer Care Review

Monitronics
#1020840
1.0
Cancelled our monitoring service after several months of problems after being with company for 7+ years. They are pressuring us to buy out our contract which was already fulfilled. Would never recommend this company. Terrible customer service.
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The system has NEVER worked as promised (2 years now), and in the last 3 months we have talked to them about fixing the system. Of course they always promise they will resolve the problems, and we will hear back from them within 24-48 hours....but after two weeks we...
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1.0
I didn't like
  • Hidden contract for 5 years
  • Bad customer service
  • Poor attitude
#1048719
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After a lengthy several years of satisfied use of Monitronics security suddenly the monthly service went from 39$ to 98$ Why such a drastic hike in the monthly fee? Was told that due to an earlier glich in the contract that the new fee was now necessary. Sorry, I did...
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1.9
I liked
  • Reliable service
#1047972
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We also were approached by a salesperson as we were building on an addition to our house. His pitch was that when the new doors were put in they would come back out for free and add the new door. So I had concern about what if I don't like the service and he assured me...
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1.1
#1047413
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We have called repeatedly to have this company come and pick up the equipment and quit billing for the alarm system that is no longer installed and functioning in my mother's home. They state they will do so and will follow up with an e-mail confirming. To date they...
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1.0
#1043785
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This company is a scam, money on paper, that's all they care about. You're a person until you cancel with them and jeopardize some of their projected income, then they will get quite threatening. Buyer beware. I wouldn't even recommend this company to a enemy. P.S....
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I didn't like
  • Bullying tactics
#1042605
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Called in a year ago system not working, father lost emergency call button. Told not under warranty. Father ill and we forgot about account. He passed away and when i tried to Close account they kept stalling. Said they couldnt look up obit. And i had to fax C.O.D....
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1.0
#1033785
Reply to reviews
Do not ever consider this company for your security services. I wish I would have read their reviews first. My alarm panel died and I called... they sent a tech to me with no equipment and no tools... he said yes it is dead... and then they called to say they will...
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Anonymous
Anonymous

I agree totally with previous review. Stay away from Monotonics. They changed their name to Moni. Probably running from bad reviews.

2.5
I liked
  • When it worked
I didn't like
  • When it failed and they took 3 weeks
#1021406
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