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I called today to have my account cancelled after fulfilling 3 years of my agreement with monitronics. After talking to the 1st person, I asked her when did my agreement ended, she said, I can't open that information and let me transfer you to an account manager. SO...
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Anonymous
Anonymous

I have been trying to cancel after my five year contract contract ended I wrote a letter asking them to terminate and even stop payment at my bank but they are still drafting...

Anonymous
Anonymous

I called them twice to cancel my account after 5 years contract and o went through just like you said. Finally they said will sent me a email but the email never come. What sh...

#433987
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I had Monitronics for my home security for 12 years and called to terminate/cancel my services. I harassed as to why I am terminating/canceling my home security services. I informed them that it is my personal preferences as to why I am terminating/canceling my home...
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Anonymous
Thomas

Had roughly same expierience ,said I needed to sign a docusign statement which they only sent after second call. Had the same type of guestions . They wanted to charge several...

Anonymous
Lesvia Esteban

I requesting to cancel my house system alarm

#688817
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http://www.rundebtfree.com/stupid-tax/7-reasons-to-not-use-monitronics-home-security-monitoring/ I bring this information/review to you out of personal experience and chalk it up to paying Stupid Tax every month for 5 years. In hopes of helping you realize how bad of a...
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1.0
#1107689
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Monitronics - Rising cost

Monitronics
#1119556
2.5
Details
My system was offered at $39 a month. Now it is $59 I like to know why. I am so tired of this. It would be nice not to have a problem with the bill every month and not be able to get help from customer service.
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Monitronics - Refusal to Cancel contract by verbal & written

Monitronics
#1118551
In 2016 my uncle who lives in Saint Louis, cancelled his contract because he moved & no longer need service. We called sent written letters substantiated by letter from his new Senior Living residence Management office. To date Montitrinics is still taking $50.77 from a senior citizens bank account monthly. This is unlawfully unjust!!!
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Monitronics - Terrible

Monitronics
#1125069
1.3
Details
When you sign up it's on a touch pad stating that it's a 1 year contract But it's a 3 year. they don't honor the 80 % when u first try the cancel it's a song and dance to get any one u call to give you true information Call a different home security place don't use moni
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Exchange, Refund and Cancellation Policy
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Monitronics - Impossible to close account

Monitronics
#1108312
1.0
Details
It’s extremely difficult to close monitronics account. I fullfilled my contract terms. They told me they will email me a DocuSign link for cancellation. They never did. I called back twice and both gave me the same run around story. Eventually I changed my credit card so they won’t be able to continue getting paid.
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Advertised vs Delivered
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Reliability
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Value for money
Website
My 82 year old mother has been a customer since my father died ten years ago. In September 2016 she tried to cancel the service but they said they would have a sales rep to contact her. No one ever contacted her so the auto draft was never stopped. Finally in April of...
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1.6
I didn't like
  • Cancellation process
#1111568
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Moni bought out a company called Capitol Connect. (Which we had no idea of) Capitol connect sent over door to door salesman that lied and sold us a bogus deal and contract and Moni isn't helping resolve the issue. The salesman stated that we would be getting upgraded...
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1.0
#1084698
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Monitronics - DAMAGED HOUSEHOLD GOODS
Monitronics - DAMAGED HOUSEHOLD GOODS
Monitronics - DAMAGED HOUSEHOLD GOODS
Monitronics - DAMAGED HOUSEHOLD GOODS
I just got off the phone with Mathew with a response to a resolution. After a technician broke approximately $700 (purchased price in 1980's) of articles in my home due to negligence. They decided to refund credit to me in the amount of $220 plus the $100 the...
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#1020345
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I have been a customer of Monitronics Security monitoring since 2009. I contacted the company to resolve a problem with the system and a tech was sent out. The tech informed me that I was not being monitored. although I have been paying for monitoring service, I have...
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1.0
#1128760
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if you are planing to get a security company do not go with Moni or Alarm.com. there equipment is always broke. they never call right away when alarms go off. Just to mention what I am pissed at now. They call me cell phone to collect payments with out a problem,when I...
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2.3
#1128422
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One and haft year ago My Monitronic alarm system start to fail, I did call the company,the repair was to expensive for me,next day a representative agent from Monitronic shows up,I took advantage an ask for cancellation of my service , He Had Monitronic butch,and had a...
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I liked
  • When it worked
  • When it work
I didn't like
  • Cancel policy
  • Hidden
  • Refund
#1088236
Reply to reviews
Our smoke alarm failed and after enduring the alarms for no smoke alarm, we had to disconnect the whole system so for the last 7 weeks we’ve had no security. Twice we got a message saying a tech was coming but no one showed up either time. So I decided to cancel.Trying...
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1.8
I didn't like
  • Getting the runaround
  • Poor attitude
  • Glossing over cancellation policy
#1123683
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