Monitronics - Being billed after 3-yr. contract Expirattion & Move
I formerly was a customer at 1300 Callalily drive. desoto, TX under a 3 year contract.
We sold our house in May and moved out in May to a hotel. We left TX for VA on or about June 5th. We lived in an RV at Fort AP Hill, VA. I had spoke with someone about the possibility of the new owners assuming my 3-yr contract.
They declined. I talked again about transferring the service to VA. During all my conversations, it was never mentioned to me that I needed to cancel the service via an email or letter. I talked with your company about paying off my 3-year contract early.
Again, it was never mentioned to me that I needed to cancel anything. How can I cancel a service that was cancelled in Desoto, TX? There is no service from Monitronics in VA. I notified Monitronics that I was moving.
I have no service here at my address in VA. Monitronics has no equipment installed in my house either; yet I am being billed.
I have disputed these charges with my bank. This is highway robbery to charge someone for a service they are not receiving.
Reason of review: Return, Exchange or Cancellation Policy.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content