197 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.0

Horrible.... was on hold to speak with a representative for over 45 minutes 3x's when calling.

After finally getting an representative on the phone I was giving another sales pitch/offer. The representative finally provided me with the information needed in order to cancel my policy. My frustration was pushed to the extreme because the first 2x's I called not one time did the representative provide me information for cancellation.

As I explained to the 3rd representative I spoke with, it shouldn't have to cost me more money (another month charge) due to miscommunication on their behalf. Although she apologized it wasn't enough!

Reason of review: Poor customer service.

Monitronics Cons: Cancellation policy.

Location: Atlanta, Georgia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Monitronics C

Hello,

We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and resolving this matter.

Sincerely,

Monitronics

Executive Response Department

Monitronics Reviews

  1. 210 reviews
  2. 67 reviews
  3. 34 reviews
  4. 5 reviews
  5. 10 reviews
Monitronics reviews