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Monitronics - DAMAGED HOUSEHOLD GOODS
Monitronics - DAMAGED HOUSEHOLD GOODS
Monitronics - DAMAGED HOUSEHOLD GOODS
Monitronics - DAMAGED HOUSEHOLD GOODS
I just got off the phone with Mathew with a response to a resolution. After a technician broke approximately $700 (purchased price in 1980's) of articles in my home due to negligence. They decided to refund credit to me in the amount of $220 plus the $100 the...
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I used this service for 8 years. Thankfully in that time I never had a break in. The alarm system worked as expected and I had almost no reason to ever contact their customer service. Once during that period they contacted me because I had an old GSM system that needed...
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Anonymous
CR

same exact experience-called, wrote refused to cancel.

h.kitchener
h.kitchener

Your mistake was in not checking to see if it was, indeed cancelled by checking your monthly statements. The problem occurred because you signed up for auto pay. Never a good ...

1.0
#1014417
Reply to reviews
Same as others called to cancel was put on hold disallowed cancellation offered matching programs after I told them I got a better offer, wrangled with me for a while, asked if new contract was signed told her yes then came the form that was needed to officially...
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1.8
#1012474
Reply to reviews

Short Review for March 13, 2017, Other

Monitronics
#1020342
3.6
Want to upgrade credit card for automatic payment.
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Short Review for February 22, 2017, Pc_service

Monitronics
#1012491
After 2 years and 8 months; the house being sold, the death of my sister and my mother; they are saying the us still open. How can that be I asked, and interesting enough she answered she didn't know, I would have to call customer service. Well...who was she? What was her purpose of calling? I'll add more tomorrow after I call Customer Service.
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Short Review for February 13, 2017, Pc_service

Monitronics
#1007737
5.0
All thes complaints are crazy. No of these people full fill contracts or reads them. If you sign a 3 or 5 year contract. Guess what you have to finish it. What happens if you get tired of paying for your car or house? It goes on your credit. I tell everyone READ your contract stop being LAZY.
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Monitronics Security System Plan Review

Monitronics
#1005042
1.5
This Company sucks! A big ripoff!!! I tried to cancel their service because we sold our home. They are still billing us after 2 years!!! I was told, when we acquired this alarm system that i could cancel if we sell. They said "Absolutely!" 4 months later we sold and they didn't live up to their word! I have paid 53.00 per month for 2 years!!!
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These guys came to my door (even though there is a no soliciting sign) and offered to upgrade my system and payoff my current contract. There was about 1-year left, so I agreed to it. After 1+ year, I tried to cancel, and they said I had signed up for a 5-year...
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Spent 10 mins tyring to get cs. After going ten mins of answering questions with your auto phone system. I get msg.saying your 'closed call tommrow. Phone system i guess is as bad as your monitoring system. Cancelled your services over a year ago. Im still getting...
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I used monitronics for over 10-yrs. When I switch our phone lines to digital voip, there system wouldn't work. At this point I was on a pre-paid month-month basis. When I called to cancel I was 3-days into the service plan. I sent them the doc's they required and sent...
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Anonymous
Fernando Sanchez

Read your contract. No company will cancel with out a 30 days notice.

#1007705
Reply to reviews
Our backdoor sensor has stopped working TWICE in 2 months. I call and they send me a new sensor but that will take 7-10 business days then you need to call and have them walk you through setup. I explained how I was concerned about the 10 other sensors in my house and...
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1.7
I liked
  • Initial technicians and sales people
I didn't like
  • Long contract
  • Phone customer service
  • Quality of devices
#1004307
Reply to reviews
These guys have knocked on my door SEVEN times in the last 8 days (all different people too). I have told each one of them I am not interested and to tell their office I am not interested. When I called their Rep, Christopher Johns at 808-345-5787 to get him to tell...
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Anonymous
Anonymous

Those are independent sales reps. There are a lot of bad apples out there. For every company not just Monitronics.

I have had multiple issues with Monitronics. They say they have changed their name to MONI because it is easier to remember! The truth is they have so many horrible reviews, that they are now forced to use a different name to re-establish their reputation. A few months...
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1.2
I didn't like
  • Poor quality equipment - lack of trained customer service reps
#1003237
Reply to reviews
I cancelled my account with Monitronics by going through multiple hoops and sending the letter they require. I no longer live at the address and the new tenant has activated a Monitronics account. I just realized 7 months later they restarted the payments from my...
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#1001972
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