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One and haft year ago My Monitronic alarm system start to fail, I did call the company,the repair was to expensive for me,next day a representative agent from Monitronic shows up,I took advantage an ask for cancellation of my service , He Had Monitronic butch,and had a...
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I liked
  • When it work
  • When it worked
I didn't like
  • Cancel policy
  • Hidden
  • Refund
#1088236
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Moni bought out a company called Capitol Connect. (Which we had no idea of) Capitol connect sent over door to door salesman that lied and sold us a bogus deal and contract and Moni isn't helping resolve the issue. The salesman stated that we would be getting upgraded...
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1.0
#1084698
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Called to cancel on 7/24 and after dealing with the rudeness of the customer service rep I was told that an email would be sent with documentation to complete for cancellation. Of course didn't receive the email. Called again to get the email and was told it would be...
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1.1
Bradley, Illinois
#1083239
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Monitronics - Waste of money

Monitronics
#1059485
1.0
Details
Monitronics is really a bad n irresponsible company.i m stuck with their lease...the alarm come on n they dont even bother to call.piece of *** system
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Monitronics - Read and reread before signing contacts

Monitronics
#1048883
2.3
Details
Company have unbreakable clauses concerning contracts!!! No cost instalation leads to EXTREMELY HIGH RATES!!!! BEWARE OF CONTRACT CLAUSES!!!
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Monitronics Customer Care Review

Monitronics
#1038924
1.0
Details
Their customer service agents are very rude and unhelpful to customers. The company as a whole is a rip off. They are over priced for the non service they supply.
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on March 28, 2017

Monitronics
#1026838
Give payment information on my account
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Stay clear of this company unless you plan on paying out the nose for the rest of your life. I had their security system since Nov 2011. In Feb 2017 I requested cancellation of their services. No problem, got the cancellation paperwork, signed, and confirmation #. Well...
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1.1
#1076153
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I formerly was a customer at 1300 Callalily drive. desoto, TX under a 3 year contract. We sold our house in May and moved out in May to a hotel. We left TX for VA on or about June 5th. We lived in an RV at Fort AP Hill, VA. I had spoke with someone about the...
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#1075503
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I cal!ed Moni June 26th and requested to discontinue service. I have used their for about 10 years but no longer need the service. After answering too many invasive questions I was told an email would be sent within 36hrs. The email contained a document that I needed...
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2.6
#1071130
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Look like iot is impossible to cancel with Monitronics (Moni) still if your contract is expired. After 3 calls in the last 3 weeks, I was told that I will receive an e-mail to confirm my cancellation. Never happened. Everytime I call back was the same story. They are...
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2.0
#1071049
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Got a phone call out of the blue and caller said I was delinquent for several months on security payments. I said no I have proof that all payments have been made. My next bill then showed for me owing double the amount. What? Realizing fraud is afoot, I cancelled over...
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sabertrans
sabertrans

Thinking Monitronics for home security?? You might be safer not having this company. Very deceptive, very nefarious in their business model to you the consumer.

2.7
I didn't like
  • Sales techniques
  • Customer service or resolution to problem
#1065073
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Tired to cancel my contract that I was told ended in three years. Come to find our they say its a 5 year contract. That was never the deal. Rip off Equipment was the worst sensor alarm went off all the time causing me more fees Save your money do business with a...
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1.1
I liked
  • No more service with this company
  • Offended
  • Instruction on disconnect
I didn't like
  • Quality of devices
  • Not keeping what they offer
  • Poor attitude contract was not with them customer care
#1063363
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Going through the same thing right now.....they gave me a line of BS about how I was billed...I had been paying 1 month in advance for 7 years....have a email stating I was cx on 1 June...they took money out of my account on 16 June and are telling me that I will owe...
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Anonymous
JK

I'm going through the same thing. Called a week ago. She said I'd get an email. Not. Billed another SIXTY DOLLARS!Called again today. I should get an email in 24 hrs but ...

#1063243
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