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I have had multiple issues with Monitronics. They say they have changed their name to MONI because it is easier to remember!

Related: Monitronics - TRY TO SELL A CAMERA I DIDN'T NEED

The truth is they have so many horrible reviews, that they are now forced to use a different name to re-establish their reputation. A few months ago I added cameras for an additional monthly charge and of course, they extended the contract for another 2 years. Well, the cameras are not working. When I called for support, I was told that the cameras are considered accessories and are not covered under warranty.

I complained and told the rep I was never told cameras are considered accessories. The rep the went on to say she can ( only this time) add an additional fee of 5 dollars per month to have the warranty and the cost of seeing a technician would be an additional 50 dollars per visit. I told her I will a camera security system from Best Buy and will not do business with MONI after my contract expires.

Do yourself a big favor and find a different service provider. MONI provides horrible customer service, outdated equipment, and expensive rates.

Review about: Monitronics Technical Support.

Reason of review: Bad quality.

Preferred solution: Full refund.

I didn't like: Poor quality equipment - lack of trained customer service reps.

Review #1003237 is a subjective opinion of

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