Moni bought out a company called Capitol Connect. (Which we had no idea of) Capitol connect sent over door to door salesman that lied and sold us a bogus deal and contract and Moni isn't helping resolve the issue.
The salesman stated that we would be getting upgraded equipment at no additional cost only to have to switch over and finish out the rest of our 1 year ADT contract. That was not the case; apparently signing a NEW 5 year contract! We are renting and would never sign a 5 year contract on something we rent let alone the lease was up the following year. So now we have 36 months left on this contract that we are responsible for and when called to cancel and stop payment their version on customer service is to threaten Our credit by sending to collections!
We called 4 different times and each time asked to be transferred to a supervisor and they would not do it! Refused to even! As if our concern was not important enough. Its hard to believe that such a big company (#2 in security of all the USA) can do absolutely nothing to help the situation.
When you buy a company, their faults become your faults and it's apparent that they don't care that they have customers locked in to shady contracts as long as they're profiting.
Also, they have not responded to one alarm that has went off! Their call center must be closed, non existent or in a meeting like the supervisors we asked to talk too!
Review about: Monitronics Security System Plan.
Reason of review: Return, Exchange or Cancellation Policy.