Product: Monitronics Account Clear all filters (0 of 9 reviews match)
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After being a customer 8+ years in 9/17 I changed to another monitoring company (they claimed they would notify Moni, they didn't, and we did not realize it until....) During Xmas week 2017, a monitoring tech called my cell phone and stated that there was no monitoring...
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Monitronics Account
#1203710
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Monitronics - Company never answered

I want this service Canceled ASAP. I called 2 years ago and canceled and just became aware that monthly payments of $58 has been taken out of our account for years by this company. Please adivise!!!
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Monitronics Account
#1194689
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Monitronics - They did not recognize my address

The automated system had a different address associated with my phone number.
1.7
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Advertised vs Delivered
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Diversity of Products or Services
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Monitronics Account
#1191778
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Monitronics - Couldn't get in to my account

Didn't know my word to get in.
Product
Monitronics Account
#1180115
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I called them two week ago to end my service with them and they agreed to do that and shut down my system at that time.They charged me for Jan and when I called them about it, they said I only agreed to shut the system down not end my account with them. They never told...
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1.0
Product
Monitronics Account
I didn't like
  • Customer service run around and dishonest
#1167865
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Monitronics has this complicated cancellation process: - First they are to send you an e-mail with a link to a Docusign form (I did not receive the e-mail after my first call, had to call twice for this step, second time I lost my cool on phone) - Fill out & submit...
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2.6
Product
Monitronics Account
I didn't like
  • Trying to cancel
  • Ridiculous service termination policy
#1145978
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I called the company the other day on a bill I received stating I owed 45.00 for this months bill when I had called the month before cause I was quoted paying 31.00 dollars .they told me that request had ran out and it was back to 45.00. I told them I could not afford...
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1.2
Product
Monitronics Account
#1117274
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I experienced a small rate change approximately seven(7) months after being assured that my rate would not be subject to change until the end of the signed agreement.I opened two accounts and signed extended agreements on both because of the 'fixed rate' assurance. One...
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1.0
Product
Monitronics Account
#1051150
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I cancelled my account with Monitronics by going through multiple hoops and sending the letter they require. I no longer live at the address and the new tenant has activated a Monitronics account. I just realized 7 months later they restarted the payments from my...
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Monitronics Account
#1001972
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