Product: Monitronics Customer Care Clear all filters (117 of 117 reviews match)
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Monitronics - Charged for service when it didn’t work

And kept taking out auto pay after I asked them to cancel service. Now won’t cancel without some email document when service didn’t work for years. Says I never called and must have called the wrong place.
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Monitronics Customer Care
#1200741
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Turns out they emailed the document I have to sign and return to the wrong email address. I made them spell back the address this time and they got it wrong again. Now I'm waiting for the email with my magical cancellation document that I must send back to really cancel my account. Meanwhile I've called my bank and stopped payment to Monitronics...
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1.0
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Monitronics Customer Care
I didn't like
  • Want more money from you to cancel
#1184886
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My 83 year old mother sold her trailer and moved to a retirement home.This company is calling her and trying to intimidate her to pay monthly payments when she notified them of the sale of her home. They were threatening and verbally abusive. They are sending bills...
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Monitronics Customer Care
#1182026
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I have chosen another security system company and wish for the Monitronics contract be terminated. I tried to be polite and the salesperson started to talk loud; despite my insistence that the service be cancelled. As of this date, 23 Jan 18, I do not want this service...
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Monitronics Customer Care
#1174706
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After receiving horrible service, we decided to contact another company for security.I attempted to call to cancel, but was put on hold for more than 30 minutes. Does that sound like my call is important to you? We are no longer interested in your service. How do I...
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1.3
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Monitronics Customer Care
#1174687
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I sold my house 2 months ago.I told Moni I was selling the house, and I gave them the contact info for the new homeowner, as a courtesy, to ensure that the homeowner would know how to get service setup. Since Moni had been drafting my bank account each month for my...
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Anonymous
Jennifer Anderson

This is a big scam company who is being sued right now for millions on other scams. I didn't have a contract with them because they bought out Pinnnacle Security years ago. Th...

Anonymous
K Vance

This has happened to me also. I am getting calls from monitoring center when the people who bought our house have an alarm. What a horrible position to be in. Moni will not ...

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Monitronics Customer Care
#1167150
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I found that it’s next to impossible to cancel this service!They keep billing you even after docu-signing to end the contract. Then they keep saying the date was months after you requested the end of service. I terminated my contract when it was up in August. They are...
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Monitronics Customer Care
#1164825
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So called "security analyst" came out to my house because someone referred him to my family since we were in the search for security system.Young guy came out, drank my coffee, we talked at MY table and discussed services and prices. He even called his so called "CEO"...
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1.0
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Monitronics Customer Care
#1163601
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Monitronics - On hold for over an hour!!!

When we try to cancel our service, no one answers the phone. Even if we were considering staying we wouldn’t now! Spent over an hour of my valuable Time on hold and finally hung up! Not good customer service!
Product
Monitronics Customer Care
#1160585
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We take care of my father, in mid 80's, and a salesman came to the door and talked him into a contract without him understanding what it implied.He gets confused easily and they took advantage and coursed him into a 7 year contract. He was under the impression it was...
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Monitronics Customer Care
#1146506
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