Product: Monitronics Customer Care Clear all filters (0 of 124 reviews match)
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Originally was told I was signing up for a three year contract. Didn’t read the fine print when signing and they tricked me into a five year contract. No big deal except lost one job had to move in with someone else in another state and sell my home. I call to cancel,...
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Monitronics Customer Care
#1282828
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Monitronics - We want to cancel our service

Office closed and have to call back on Monday.
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Monitronics Customer Care
#1242988
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Monitronics - We want to cancel our service

I want to cancel the service and direct debit from my bank account from today’s date. I’ve tried to reach you by phone but it seems impossible because the call always stays on waiting mode in this number 1-800-447-9239 and on your pissed costumer system after choosing cancel option, the other menu doesn’t offer any choice to continue.
2.2
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Monitronics Customer Care
#1239272
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Can not get them to stop billing. I had to hire a lawyer today with hopes to finally have the account closed. I think this is a deeply predatory company who prey on the aged. I could not be more disappointed in their lack of respect for multiple cancellation requests....
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Kim Kelly

I called and had my service disconnected 2 years ago. They continued to bill me. I have sent them letters and made numerous phone calls with being on hold up to 40 minutes. I'...

1.0
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Monitronics Customer Care
#1238125
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Monitronics - No cancellation for 5 yrs?

I called to cancel my service I've been their customer since 2015 and I have another priorities and apparently a 2 yr contract magically turned out into a 5yr contract thats so shady! I dont owe anything and as a consumer I should be able to change or leave whenever I want and the worst part of it is that I never signed a contract myself!
2.3
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Monitronics Customer Care
#1234420
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Monitronics - Bad customer service

Ive been trying to cantact this company to set up my payments. It has been imposible now i have lawyers trying to collect. Wtf. Call me to fix this . 305 724-8215 My name is Rubin Jimenez
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Monitronics Customer Care
#1224198
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Absolutely terrible customer service!!! Reps are slow and not well trained. Very frustrating and stressful. Not worth doing business with them. Not professional. I have been a customer for about 5 yrs. The service has gotten worse since they changes the name to MONI....
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Bailey sinclair

All along we thought we were being protected by nationwide security. They sold our account to monotronics and nobody called and told us a thing. The system malfunctioned for o...

2.3
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Monitronics Customer Care
#1222244
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Monitronics - Charged for service when it didn’t work

And kept taking out auto pay after I asked them to cancel service. Now won’t cancel without some email document when service didn’t work for years. Says I never called and must have called the wrong place.
1.0
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Monitronics Customer Care
#1200741
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Turns out they emailed the document I have to sign and return to the wrong email address. I made them spell back the address this time and they got it wrong again. Now I'm waiting for the email with my magical cancellation document that I must send back to really cancel my account. Meanwhile I've called my bank and stopped payment to Monitronics...
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1.0
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Monitronics Customer Care
I didn't like
  • Want more money from you to cancel
#1184886
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My 83 year old mother sold her trailer and moved to a retirement home.This company is calling her and trying to intimidate her to pay monthly payments when she notified them of the sale of her home. They were threatening and verbally abusive. They are sending bills...
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Monitronics Customer Care
#1182026
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