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They are trying to keep me in a contrat for 4 months, that I never agreed to. I have made multiple calls, trying to resolve this with the person that I initially dealt with, but with no luck.

Then tried to speak with a supervisor, which they claimed that there weren't any available. Then I spoke with an employee , with the customer loyalty dept, and asked to hear back the call , in which they claimthat I agreed to a 4 month contract, which I didn't. The employee told me that it would take 24 to 36 hours to get the recording. The supervisor, or the initial person that I spoke with, have yet to return my calls.

They are trying to keep me paying for a servicethat I no longer want. The first woman that I spoke with, had assured me that I could cancel at any time, with no charges. What kind of company makes promises, that they won't stand behind, and honor? A crooked one...

I will be contacting a lawyer, and fight them, not just for me, but for all the other people they've done this to. I've read the reviews, and there are many similar stories like mine. You can't be a very good company, if you can't stand on your product and service alone. Instead you coere, and lie to make money.

What a shame.

You reap what you sow. ..

Location: Chino, California

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Guest

Let me know we can do a class action against them they did the same to me

Guest

Hello,

We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@***.com with your account information or contact us by phone at 888.758.5900 Ext.

24718, so that we may begin our investigation. We look forward to speaking with you and addressing this matter.

Sincerely,

Monitronics Executive Response Department

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