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Salesrep for Envision Security came to our home, and talked us into using their system, had asked about monthly fee stated would be cheaper than what we were paying now, asked them about cancelling issues were told that could cancel at anytime, allowed them to install their monitor weird thing is they didnt put any new monitors just left the ones we had from previous company, next thing I'm getting bills from a Company called Monitronics and the charge was higher tgan guotefd, upset that I was fraudulently miss informed about the system and the fee, called to cancel and the rep was rude and kept yelling at me that I should have read the contract, stating that I was contracted with them for 5yrs and the buy out fee was in the thousands, I have 2 witnessesthat were present when I was told about the cacellation and monthly fee which now was from Monetronics? She wouldn't let me speak just kept yelling about the contract, I'm upset that I was lied to and as foyr equipement all they did was change the wall unit. Am still arguing with them haven't used their system and I won't pay the monthly charge as its nit what I was told it was going to be, So people beware of Envsion_ Monetronics their not legit!

Reason of review: Return, Exchange or Cancellation Policy.

Location: Phoenix, Arizona

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Monitronics C

Hello,

We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com with your account information or contact us by phone at 888.758.5900 Ext.

24718, so that we may begin our investigation. We look forward to speaking with you and addressing this matter.

Sincerely,

MONI Executive Response Department

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