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Updated by user Feb 25, 2013

I just got off the phone with David who said he wanted to try and work with me and resolve the issue. What he means by resolve is either lower the monthly fee or give a 30% discount off the buy out of the contract.

He also said he was sorry that the sales person gave false information but they didn't have anything to do with it since they purchased the contract. I laughed and told him the only way to resolve this would be to cancel the account, he said he could not do that.

Original review posted by user Feb 23, 2013

I signed up for monitronics roughly 3 years ago. For the first 6 months I received almost weekly phones calls saying the battery to this door was not working or the battery to another door was not working.

Then it was the main battery on the wall needed to be replaced. I asked them to replace it sinice I have been replacing batteries constantly since I signed up they said it was not their responsibility. I then looked for the battery on-line and this supposed battery cost like $100 to replace. I called them back and told them I wanted to cancel my contract because I am not satisfied with their product that I have had to replace countless batteries on.

That is when I was told I had a 5 year contract. I remember specifically when the sales persn came to my door if this was a month to month contract he assured me that it was and I could call and cancel any time and they would come and pick up the equipment. They said the only way I could get out of he contract is to pay a $1500 early cancelation fee in order to pay for the equipment they enstalled. I highly doubt the equipment is worth $1500.

So, I looked at the contract and sure enough in very small print I even had to get a magnifying glass to read it it says 5 year contract. So, I continued to pay the bill have not heard from them since about the batteries not working, I have even set off the alarm with no response from them and taken out the batteries to see if they would call and nothing. So, it is safe to say since I called to complain they are no longer monitoring the service I was paying for.

So, I stopped paying the bill.And of course now all of the sudden I am getting a barrage of phone calls from them because they aren't getting paid. I don't pay for bad service or lack of service.

Monetary Loss: $1800.

Location: Beaverton, Oregon

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Monitronics C

Dear Busy Bee,

Thank you for attempting to assist our customers by sharing your experience. I want you to know that we are always willing to assist our customers.

Please know that we have the best interest of our customers at heart and we will like to resolve the issue. Please call Monitronics at 888-758-5900 from 8:00am-7:00pm Central Time Monday through Thursday and Friday 8:00 a.m. to 5:00 p.m.

Thank you

Monitronics Cares

Guest

Needless to say, somewhere in the contract they will say that they aren't responsible for any losses due to failure of the equipment...OTHERWISE, they'd be Johnny-on-the-spot to get the system right. For instance, if you were robbed and their system didn't catch the alarm, then you can't sue them because they are not hold responsible.

Of course, they'd claim that they didn't receive the signal from your alarm, that your "phone line was probably down" or any number of excuses they have to keep from having claims against them.

Rather than pay $1,500 for a cancellation, I'd pay $600 for a billboard on the highway and expose their terrible service.

I'd be sure their "customer service" number was nice and BIG so people could call and ask about the billboard.

Monitronics C

Hi my name is David Sodiende with the Corporate Office of Monitronics. I am sorry to hear that you are having problems with your account. I understand your concerns and I want work with you to get this issue resolved. Please call my office at 855-299-2081 from 8:00am-7:00pm Central Time.

Thank you,

Monitronics Cares

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