Product: Monitronics Service Transfer Clear all filters (6 of 6 reviews match)
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To Monitronics, Protection Source and anyone else that thinks they can send me bills for something and some company that does not have a current agreement signed by me. In early 2011 I called GUARDIAN Protection Services to inquire about an alarm system for our new...
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Anonymous
Anonymous

Hello,We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com...

Comment 2 comments
Helpful? Yes 2 No 0
1.0
Phoenix, Arizona
Product
Monitronics Service Transfer
I didn't like
  • Extortion
  • Being lid to constantly
  • Billing practices
#916821
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I called in to move my service to another location. I've moved before and they have never charged me extra for installing old equipment and required only a 12 month extension. Today I called to request a move out and they required 24 months extension, but with much...
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executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com...

Comment 1 comment
Helpful? Yes 2 No 0
Antioch, California
Product
Monitronics Service Transfer
#902430
Reply to reviews

We've been trying to schedule our move for the last six weeks with no success. We've experienced extreme unprofessionalism from most staff with absolutely no follow through, several promises of calls back that have never happened and when trying to call we hear...
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executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at moniso...

Comment 1 comment
Helpful? Yes 0 No 0
Minneapolis, Minnesota
Product
Monitronics Service Transfer
#638607
Reply to reviews

Imagine a security company - whose job it is to keep would-be robbers out of your house - winding up being the biggest criminals of all. I ended my service and moved out of my house last August, yet they are still sending me invoices and threatening to take me to...
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Anonymous
Anonymous

This company Monitronics is so bad that I just hate I ever heard of them. I sent them a cancellation letter. They are still charging me for service. I don't live in the house...

Anonymous
Anonymous

Hello,We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at moniso...

Comment 3 comments
Helpful? Yes 3 No 1
1.0
Milwaukee, Wisconsin
Product
Monitronics Service Transfer
I didn't like
  • Cancellation policy
#579047
Reply to reviews

They made me pay for 3 years in advance when I wanted to cancel my alarm because I am moving, over a thousand dollars! I wasn't happy with the service or system, the window sensors "” which they glue on "” come loose through use of window and heat of sun exposure....
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Comment
Helpful? Yes 0 No 0
Reston, Virginia
Product
Monitronics Service Transfer
#194396
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Monitronics has provided good security services. I signed a 3 year contract with one of their installers Sound Security Group, LLC. I have had the service for almost 1 year. I signed up in March 2008 and had a nice security system installed. My husband and I knew we...
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Anonymous
Frustrated

I\'m glad to hear Joseph has a good relationship with Monitronics and his installer. I need to clarify. Sound Security Group is the contract holder and installer that were re...

Anonymous
Joseph

I have Monitronics in three locations and they are great. We moved our business and Monitech Security came out moved our system and all we owed was for the new permit in our n...

Comment 6 comments
Helpful? Yes 1 No 1
Denver, Colorado
Product
Monitronics Service Transfer
#145725
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