Edmond, Oklahoma
1 comment
Not resolved

I cannot believe how awful Monitronics is and how much of my time I have had to spend either a: waiting for service (missing days of work to be home for repair tech) - no call no show b: 30 minutes spent on phone with them (for mistakes they made)!This is the worst service I have ever received.

Related: Monitronics - Bad Service All The Way Around

Each time a tech comes out (when they show-usually takes 3 rounds of no call no show before they actually come by) they leave something else either unfinished or create a brand new problem. It feels like a job to have them be your alarm company. Just today, on phone for 27 minutes, transferred 3 times and then told that to cancel will cost me $146 because there is 2 months left on my contract!

Almost 2 years of terrible service....REALLY????I think I should be able to invoice Monitronics for all the time this company has caused me to waste on this terrible service!

Review about: Monitronics Security System.

Review #788953 is a subjective opinion of a user.

Reason of Review / Monetary Loss see file history / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Monitronics?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
executiveresponseteam@mon
#1111041

Hello,

We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.

Sincerely,

Monitronics Executive Response Department

You May Also Like

Night Owl - Worst Customer Service Night Owl "My home experienced a power outage due to a faulty electrical main line. After which, a few of the camera refused to power on properly. Contacted night owl about the..." Read more Lorex Technology Poor Service Lorex "In 2014 I purchased directly from the website of the company Lorex Technology a security camera system valued at $1,949.99. Due to an attempted robbery the DVR suffered damage to..." Read more QSee - Q-See QC8116 IP-POE QSee "Bought through Costco, $1400 on 9/25/14..... always some issue, rebooting all the time... Well, last Saturday 12/3/16, the NVR was making a grinding noise. I removed the cover and turned..." Read more Lorex - Horrible customer service Lorex "Customer service with lorex is practically nonexistent. All they say is "We will escalate your matter", then they close out ticket as "issue resolved". 11 different ticket numbers with same..." Read more Roca Labs - Don Kar Juravin and his amazing invention Roca Labs "Hey everyone I am using the Roca Labs regimen from 1 week and this amazing invention of Don Karl Juravin has helped me loose 10 lbs in just 7 days..." Read more Bloomex Flowers - Bloomex delivers dead flowers Bloomex Flowers "Ordered roses for my elderly mother for Mothers Day, paid extra to have them delivered the day before. The arrived late in the evening on Mothers Day so wasted the..." Read more IMHO - I Can See Why Sears Won't Be Around Much Longer Sears "Went to purchase the Amazon Tap Alexa at Sear's.com. After adding the product to the "Cart", a different product was reflected thereat : Naxa NX 319 Portable CD Player with..." Read more Molly Maid - Just wanted the house CLEAN Molly Maid "Big mistake, agreed to let two individuals work by the hour. They were late arriving, left for lunch, did not appear to be in a hurry. I did not stand..." Read more