Monitronics - Frustrated
Been trying to cancel service for 9 years.. still required to jump through hoops.
Do not go with the company, they are scam artist. They are rude on the phone, they don't work with the customer, even after you have paid, they still continued to send bills to collect. After two years have passed they have sent my account to collections for $ 295.00...Read more
- Service that was provided
After balancing my checkbook the week of Feb.19 I again saw that Monitronics raised my price. I was mad and decided i had enough and I was going to look into a new service. I called in ADT and had that installed 2/23. There is no way to contact Monitronics over the...Read more
Monitronics - Excellent Service
El servicio al cliente es súper excelente. El empleado fué muy atento, cortes, amable y muy educado. Eso si es un buen servicio al cliente.
After being a customer 8+ years in 9/17 I changed to another monitoring company (they claimed they would notify Moni, they didn't, and we did not realize it until....) During Xmas week 2017, a monitoring tech called my cell phone and stated that there was no monitoring...Read more
First of all Monotronics representative did not tell me I was signing a 5-year contract. I can't give them all the blame as I should read this contract before signing as this company is clearly out to take advantage of its clients. Unfortunately, I lost my eldest child...Read more
I didn't like
- Customer service dishonest
- Cancellation problems
- Customer service run around and dishonest
Monitronics - Charged for service when it didn’t work
And kept taking out auto pay after I asked them to cancel service. Now won’t cancel without some email document when service didn’t work for years. Says I never called and must have called the wrong place.
Monitronics - Cancellation
I am now awaiting an email which I’ll be paying for another two or three days which I’m not using the service.
I agree, Monitronics is a fraudulent company! The same thing happened to me. I sold my home a month ago and I called "Moni" to discontinue the service and they claim I have an 18 month contract I am obligated to pay whether I have their security system or not. The rep...Read more
- Alarm app on phone
I didn't like
- Glossing over cancellation policy
- Being takent advantage of
- Deceptive contract terms
Monitronics - Company never answered
I want this service Canceled ASAP. I called 2 years ago and canceled and just became aware that monthly payments of $58 has been taken out of our account for years by this company. Please adivise!!!
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