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I have been trying to cancel my service with Montronics, I have called and was told in order to cancel, I have to fill out a form that never comes in my email, its not in my spam!, I call again, only for them to tell me they are sending the doc in my email again, I...
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1.3
I didn't like
  • Deceptive and difficult cancellation practices
#1329114
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I have tried to contact reps. in Puerto Rico since I have not had any service for over a year. But since the contract is almost over , I decided to cancel it due to breach of contract. I have also contacted BBB and the consumes affair Department, because after a cat. 5...
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#1320511
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I would like to cancel my service.. I am way past my contract. I tried to cancel months ago and they seem to want to make it difficult.. the girl said .. well you have to fill out and sign some documents.. I said ok.. She said she would email .. them to me..I said ok I...
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#1319128
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I called and tried to cancel my service because we sold our house. I was told that I can pay out the contract (which I didn't know I had a contract) , this would be over a thousand dollars. or get the new owners to take over the 29mos left on the contract. Or I can...
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5.0
I didn't like
  • Cancellation policy
  • Contract service
  • Customer service run around and dishonest
#1318258
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They said my shop in back yard would be protected also but I received emails several times a day saying shop door is open this went on for about a year so they sent a person out to replace alarm on shop I told them I haven't been able to use alarm for a year so I don't...
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#1312370
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I had the "free" system installed. I never used their system.. paid the three year contract.. immediately canceled. I called, had to jump through hoops.. they wouldn't cancel. I called again, same thing, I canceled their draw out of my account.. finally they sent me to...
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2.1
I didn't like
  • Billed me after i canceled and did everything they asked
#1307029
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Had service for full 5 years. Called after husband passed later in last of May. Service ended in early June! Found out it had to be done through Brinks! No notice in change, 'til called! All had to be done electronically with signature from singing in the beginning!...
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1.5
I liked
  • No more service with this company
I didn't like
  • Not cancelling service
  • Cannot stop auto payment
#1303546
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Monitronics - Cancellation is not easy

I have been trying to cancel this account for months!!! Their 800 number cannot be reached from this area which makes no sense if your monitoring a home in Hobbs NM. My mother has been trying to cancel her account and they just gave her the run around for one hour before finally telling her she had to write a letter.
1.7
Details
Advertised vs Delivered
Billing Practices
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1300346
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We were told to send a letter to cancel and shortly afterward received a reply. You can not cancel. Hurricane Maria took out the power and telephone system. Still no service and and communications but a contract is a contract. "Thats not our problem." was the response...
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1.3
I liked
  • Quick to take the money
I didn't like
  • Not consumer friendly
#1297194
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Monitronics - Problem with alarm ststem

Pls contact us We are spinlight car wash in Columbus 1 (614) 423-7585
#1293704
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