They sent the police to my house while we had been home all day we were fined 50 dollars then when their serviceman was here working on sensors that they just replaced 3 says earlier the guy calls them to tell them what he's doin he's working and again here comes the...Read more
I rented a home from my parents who was in the middle of a 2 year contract. I lived in the home for an additional 2.75 years. When I went to leave the home, which has been sold, I was informed that the contract was automatically extended to a 5 year contract without...Read more
1 - high pressure salesperson that literally would not leave our home without us signing 2 - signed ipad screen to allow installation per salesman - no contract shown or given 3 - equipment was installed professionally 4 - when the alarm was first tripped by our son,...Read more
- Equipment installation
I didn't like
- Fradulent practices
- Lack of support
Monitronics - Unable to cancel service
Is there a class action suit against this company?
Monitronics - On hold for over an hour!!!
When we try to cancel our service, no one answers the phone. Even if we were considering staying we wouldn’t now! Spent over an hour of my valuable Time on hold and finally hung up! Not good customer service!
Monitronics - Fraudulent company
Tried to cancel service for over two months. Leaving me no options but to report this company to better business bureau
Monitronics - Reclamacion
En Puerto Rico estamos sin servicio de energia electrica desde septiembre y me han estado cobrando el servicio sin tenerlo. Quiero hacer una recalamacion
i need them is there a plan where i can just rent themRead more
I am running into the same issue? I have autopay so don't always review the stmts. I called in June when they charged me a late charge and and additional "recovery" charge - I was told all contracts increased - I pd the difference then reset the autopay to the new amt...Read more
I called them two week ago to end my service with them and they agreed to do that and shut down my system at that time. They charged me for Jan and when I called them about it, they said I only agreed to shut the system down not end my account with them. They never...Read more
I didn't like
- Customer service run around and dishonest
I sold my house 2 months ago. I told Moni I was selling the house, and I gave them the contact info for the new homeowner, as a courtesy, to ensure that the homeowner would know how to get service setup. Since Moni had been drafting my bank account each month for my...Read more
I found that it’s next to impossible to cancel this service! They keep billing you even after docu-signing to end the contract. Then they keep saying the date was months after you requested the end of service. I terminated my contract when it was up in August. They are...Read more
So called "security analyst" came out to my house because someone referred him to my family since we were in the search for security system. Young guy came out, drank my coffee, we talked at MY table and discussed services and prices. He even called his so called "CEO"...Read more
It would take a book to explain in detail the multitude of issues this company caused us. Delayed trip by one week. Wrong parts. 3 Service calls to get the job 90% complete. Untrained Technician. But courteous. The normal repalcment of old parts with new has a Price....Read more
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