filters
state:
Show
city:
Show
product:
Show
I called today to have my account cancelled after fulfilling 3 years of my agreement with monitronics. After talking to the 1st person, I asked her when did my agreement ended, she said, I can't open that information and let me transfer you to an account manager. SO...
Read more
Anonymous
Anonymous

Yup, it's a scam. On hold for forty minutes and nothing. The online chat said they couldn't cancel my services over the chat feature. Clearly they have trouble retaining custo...

Anonymous
Anonymous

I have been trying to cancel after my five year contract contract ended I wrote a letter asking them to terminate and even stop payment at my bank but they are still drafting...

#433987
Reply to reviews
I had Monitronics for my home security for 12 years and called to terminate/cancel my services. I harassed as to why I am terminating/canceling my home security services. I informed them that it is my personal preferences as to why I am terminating/canceling my home...
Read more
Anonymous
Mr. And Mrs. Mathis

Same exact experience. We have no security equipment in our home anymore and called over two years ago and were informed that they would terminate. Next month took more fees. ...

Anonymous
Thomas

Had roughly same expierience ,said I needed to sign a docusign statement which they only sent after second call. Had the same type of guestions . They wanted to charge several...

#688817
Reply to reviews
I found that it’s next to impossible to cancel this service! They keep billing you even after docu-signing to end the contract. Then they keep saying the date was months after you requested the end of service. I terminated my contract when it was up in August. They are...
Read more
#1164825
Reply to reviews

Monitronics - Unable to cancel service

Monitronics
#1172451
1.0
Details
Is there a class action suit against this company?
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Monitronics - Reclamacion

Monitronics
#1157899
En Puerto Rico estamos sin servicio de energia electrica desde septiembre y me han estado cobrando el servicio sin tenerlo. Quiero hacer una recalamacion
Comment
Show

Monitronics - Low battery pac

Monitronics
#1153192
Low verbal warning from system Loss the code Note help
Comment
Show

Monitronics - Fraudulent company

Monitronics
#1160567
1.0
Details
Tried to cancel service for over two months. Leaving me no options but to report this company to better business bureau
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
After 4 years with Monitronics (started off LINKs) I called to cancel my service because I was moving. The crafty little thieves somehow wanted to send me an email to consider an offer to move service. I guess like an idiot, I agreed. The whole time I thought they were...
Read more
#1130803
Reply to reviews
So called "security analyst" came out to my house because someone referred him to my family since we were in the search for security system. Young guy came out, drank my coffee, we talked at MY table and discussed services and prices. He even called his so called "CEO"...
Read more
1.0
#1163601
Reply to reviews
I was under contract with Monitronics and when it had ended I sought out another security system they had a lot more to offer at a much better price. When I informed them I no longer needed their security system I asked if I still owe them any money and if I needed to...
Read more
#1133228
Reply to reviews
I sold my house 2 months ago. I told Moni I was selling the house, and I gave them the contact info for the new homeowner, as a courtesy, to ensure that the homeowner would know how to get service setup. Since Moni had been drafting my bank account each month for my...
Read more
Anonymous
Jennifer Anderson

This is a big scam company who is being sued right now for millions on other scams. I didn't have a contract with them because they bought out Pinnnacle Security years ago. Th...

Anonymous
K Vance

This has happened to me also. I am getting calls from monitoring center when the people who bought our house have an alarm. What a horrible position to be in. Moni will not ...

#1167150
Reply to reviews
1 - high pressure salesperson that literally would not leave our home without us signing 2 - signed ipad screen to allow installation per salesman - no contract shown or given 3 - equipment was installed professionally 4 - when the alarm was first tripped by our son,...
Read more
1.4
I liked
  • Equipment installation
I didn't like
  • Overcharging
  • Fradulent practices
  • Lack of support
#1170241
Reply to reviews
if you are planing to get a security company do not go with Moni or Alarm.com. there equipment is always broke. they never call right away when alarms go off. Just to mention what I am pissed at now. They call me cell phone to collect payments with out a problem,when I...
Read more
2.3
#1128422
Reply to reviews
Our smoke alarm failed and after enduring the alarms for no smoke alarm, we had to disconnect the whole system so for the last 7 weeks we’ve had no security. Twice we got a message saying a tech was coming but no one showed up either time. So I decided to cancel.Trying...
Read more
1.8
I didn't like
  • Getting the runaround
  • Poor attitude
  • Glossing over cancellation policy
#1123683
Reply to reviews