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I called today to have my account cancelled after fulfilling 3 years of my agreement with monitronics. After talking to the 1st person, I asked her when did my agreement ended, she said, I can't open that information and let me transfer you to an account manager. SO...
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Anonymous
Anonymous

Monitronics would not let let me close my account. I called because it was not working, It was tripped several times without a response from them. I called to get it fixed. an...

Anonymous
qfan

I have been trying to cancel for the past year.

#433987
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I had Monitronics for my home security for 12 years and called to terminate/cancel my services. I harassed as to why I am terminating/canceling my home security services. I informed them that it is my personal preferences as to why I am terminating/canceling my home...
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Anonymous
kathe daugherty

we were having the same problem as many of you. we got a call over a month ago and was told our battery needed replacing,this was the main battery,and he process to tell me we...

Anonymous
Michelle K. Waddoups

I cancelled my services because of breach of contract. One example of their breached involved the following: I called Montronics several times when services stopped working. A...

#688817
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I had the "free" system installed. I never used their system.. paid the three year contract.. immediately canceled. I called, had to jump through hoops.. they wouldn't cancel. I called again, same thing, I canceled their draw out of my account.. finally they sent me to...
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2.1
I didn't like
  • Billed me after i canceled and did everything they asked
#1307029
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I have tried to contact reps. in Puerto Rico since I have not had any service for over a year. But since the contract is almost over , I decided to cancel it due to breach of contract. I have also contacted BBB and the consumes affair Department, because after a cat. 5...
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#1320511
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I have been trying to cancel my service with Montronics, I have called and was told in order to cancel, I have to fill out a form that never comes in my email, its not in my spam!, I call again, only for them to tell me they are sending the doc in my email again, I...
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1.3
I didn't like
  • Deceptive and difficult cancellation practices
#1329114
Reply to reviews
I called and tried to cancel my service because we sold our house. I was told that I can pay out the contract (which I didn't know I had a contract) , this would be over a thousand dollars. or get the new owners to take over the 29mos left on the contract. Or I can...
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5.0
I didn't like
  • Cancellation policy
  • Contract service
  • Customer service run around and dishonest
#1318258
Reply to reviews
After balancing my checkbook the week of Feb.19 I again saw that Monitronics raised my price. I was mad and decided i had enough and I was going to look into a new service. I called in ADT and had that installed 2/23. There is no way to contact Monitronics over the...
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Anonymous
only1tiglet

Someone had contacted me shortly after my review. Since I was under contract they want me to pay almost $2000 dollars. The person that contacted me said they could do $400, an...

#1206897
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Had service for full 5 years. Called after husband passed later in last of May. Service ended in early June! Found out it had to be done through Brinks! No notice in change, 'til called! All had to be done electronically with signature from singing in the beginning!...
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1.5
I liked
  • No more service with this company
I didn't like
  • Not cancelling service
  • Cannot stop auto payment
#1303546
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They said my shop in back yard would be protected also but I received emails several times a day saying shop door is open this went on for about a year so they sent a person out to replace alarm on shop I told them I haven't been able to use alarm for a year so I don't...
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#1312370
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Ridiculous! We moved back in the beginning of April out of our house and for 3 months we wouldn’t have a house while our new one was being built. I called to put our account on hold and let them know I was moving and wouldn’t be in our house until end of June. Guy said...
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#1290258
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