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I sold my house 2 months ago.I told Moni I was selling the house, and I gave them the contact info for the new homeowner, as a courtesy, to ensure that the homeowner would know how to get service setup.

Since Moni had been drafting my bank account each month for my monthly fee, I watched to make sure they did not continue to charge me, and they did not. However, this morning I saw that they did charge me my regular monthly fee. I called them and they informed me that I am obligated to a contract with them for another year, and since they have not been able to get in touch with the new owner, I am obligated to pay for her service! You've got to be kidding me!!!

I couldn't reason with the person on the phone, and they honestly did not see anything wrong with this line of thinking.I got so pissed I couldn't even form words, so I just hung up on her.

Review about: Monitronics Customer Care.

Reason of review: SCAM.

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Anonymous
#1418931

This is a big scam company who is being sued right now for millions on other scams.I didn't have a contract with them because they bought out Pinnnacle Security years ago.

They are refusing to stop billing me too.My security system has been shut down two weeks ago.

Anonymous
#1417762

This has happened to me also.I am getting calls from monitoring center when the people who bought our house have an alarm.

What a horrible position to be in. Moni will not stop monitoring, they will not cancel, they only want the buyout $$ and are strong arming us. That is just the tip of the iceberg, there are other issues. I have never dealt with a company like this, especially when a house has been sold.

And several hours waiting on phone, transferred 4 times to be told this. I call this a scam.

I will not let these people get any more money out of us.It is time for the attorney generals in both my state and Texas to be contacted.

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