signed up for their service. after 6 months magnet fell off and was unable to find it.
I called company and they advised it would cost 99 bucks to replace. no way then after 2 years they my bank sent them new account info that they entered wrong and tried charging that account, I called see why they were trying to charge that account and they said that is what they had on file. I advised them that I had not changed account and that I had not authorized them to charge any other account. they kept arguing about it wrong answer.
now they say they can't verify if my monitor is working. I advised them that my phone is disco'd and do not need them anymore. they still insist that I need to complete the rest of contract even though they have had trouble over the last 2 years. they can take their system and shove it.
I will never use them nor will I advise anyone else to use their worthless system. their customer service is also worthless.
Review about: Monitronics Customer Care.
Monetary Loss: $1900.